Support Team Deputy Manager

HCML

Support Team Deputy Manager providing operational and leadership support at HCML. Working in injury rehabilitation and case management services for legal, corporate and insurance markets.

Posted 5/12/2026full-timeRemote • 🇬🇧 United KingdomJunior💰 £32,000 - £35,000 per yearWebsite

About the role

Key responsibilities & impact

Act as Deputy to the CLM Manager and Administration Manager, supporting operational delivery and people management across a team of c.20 staff
Support coordination of workloads, capacity management, absence cover, and escalation of operational issues
Contribute to team meetings, 1:1s, appraisals, and development discussions, supporting consistent management practice
Assist with the management of escalated queries, complaints, and service issues, ensuring learning and resolution
Support recruitment, induction, onboarding, and retention activity in collaboration with managers and HR
Monitor adherence to service standards, KPIs, productivity, and revenue targets, escalating risks or pressures where appropriate
Act as a role model for HCML values, professional behaviours, and quality standards
Manage a defined fee-earning workload or caseload in line with service needs and business priorities
Deliver work in line with contractual requirements, service standards, and agreed ways of working
Maintain accurate documentation, charging, and invoicing in line with HCML financial and governance processes
Communicate effectively with clients, customers (including insurers and solicitors), and internal stakeholders
Work in line with agreed service standards, KPIs, and timescales
Ensure effective and consistent use of HCML systems including CMS, MS Office, and other relevant platforms
Identify opportunities for continuous improvement to processes, systems, and the customer experience
Escalate risks, service pressures, or quality concerns to the appropriate manager promptly.

Requirements

What you’ll need

Experience in a senior administrative, coordination, or support role
Experience supporting managers and deputizing within teams
Experience of fee-earning work within a professional services or healthcare-related environment
Strong organisational skills with the ability to manage competing priorities
Excellent written and verbal communication skills
Strong IT skills, including case management systems and MS Office
Desirable: Experience within personal injury rehabilitation or healthcare services
Desirable: Previous supervisory or deputy management experience in a multi-disciplinary team
Desirable: Understanding of governance, quality assurance, and compliance
Desirable: HR or management-related training or qualifications

Benefits

Comp & perks

Health & Care Management LTD is a Great Place to Work certified
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

fee-earning workcase management systemsgovernancequality assurancecompliance

Soft Skills

organizational skillscommunication skillspeople managementproblem-solvingcontinuous improvement

Certifications

HR trainingmanagement-related qualifications