HCM Unlocked

Human Resources

• Provide HR support to HCM Unlocked Fractional HR clients in various HR-related topics including employee relations matters and resolve any issues that may arise with efficient problem-solving.
• Serve as primary HR point of contact for an assigned portfolio of clients by building trusted advisor relationships and understanding each client's business, culture, workforce, and HR priorities.
• Provide day-to-day HR guidance on employee relations matters which include coaching client administrators and/or managers regarding employee performance, documentation, workplace issues, and policy interpretation, when applicable support workplace investigations and documentation as appropriate.
• Recommend HR best practices while recognizing when strategic or legal issues require escalation.
• Support talent management and employee development initiatives.
• Ensure legal compliance of HR state and federal regulations and applicable employment laws, and update policies/procedures as required.
• Assist in development and implementation of HR policies and procedures including creation, updates, and maintenance of Employee Handbook.
• Support clients with ad hoc policy and procedure governance and updates to ensure employee safety while providing recommendations on how to continually improve processes.
• Prepare documentation, schedule, and facilitate smooth new hire onboarding process, coordinating with cross-functional departments to deliver exceptional new hire experience.
• Utilize HRIS software to manage employee recordkeeping, status changes, benefits, leaves, and absence administration.
• Maintain employee files and records in electronic and/or paper format including benefits and attendance records.
• When needed, oversee recruitment process by posting requisitions, identifying candidates, conducting background screenings, and issuing offer letters.
• Support clients in managing various information requests from governmental agencies, such as unemployment.
• Support clients in executing upon their performance management process including new hire reviews, discipline, and mid-year/full year appraisals depending on client needs.
• Identify opportunities for process improvements and additional service offerings.
• Identify risks, service gaps, and opportunities to improve the client overall experience with HCM Unlocked.
• Contribute to process improvements, knowledge sharing, templates, and best practices across the HR consulting team.

HR Business Partner