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Bilingual Patient Access Representative
HCA HealthcareBilingual Patient Access Representative fielding patient inquiries via phone at Clinical Health Network. Ensuring a seamless visit experience by verifying insurance and scheduling appointments.
About the role
Key responsibilities & impact- Represent Clinical Health Network for Transformation (CHN) to consumers in a friendly, positive, and effective manner
- Field and resolve a large volume of inquiries via phone and other methods within the Patient Access Center in Spanish or English
- Follow communication scripts, schedule appointments, verify patient insurance, pre-register patients for appointments, and screen for alternate funding sources
- Advise patients of service estimates and perform tasks that allow patients to visit their health center seamlessly
- Provide exceptional customer service, treating all callers with dignity and respect
- Collaborate with other Patient Access Center team members to achieve quality and performance standards
Requirements
What you’ll need- High school diploma or equivalent experience
- Secondary Language Proficiency (Spanish)
- Strong phone and verbal communication skills along with active listening
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities, and manage time effectively
- Ability to work a flexible work schedule
- English language proficiency
- Demonstrated dedication to Planned Parenthood’s mission, vision, and values
Benefits
Comp & perks- Health Care Coverage (Medical, Dental, & Vision); eligibility for full-time, regular employees on date of hire
- Flexible Spending Accounts and Health Savings Account
- Short-Term Disability and Basic Life & AD&D Insurance provided by CHN
- Voluntary elections for Long Term Disability and Additional Life & AD&D Insurance available at cost
- Employee Assistance Program
- Retirement Plan, 3% employer match after one year of service
- Paid Time Off Program includes accrual-based PTO, Health Time Off (HTO), and nine (9) paid Holidays
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Spanish language proficiencyEnglish language proficiency
Soft Skills
strong phone communication skillsverbal communication skillsactive listeningcustomer focusadaptabilitymulti-taskingtime managementprioritization
Certifications
high school diploma