HCA Healthcare

Financial Verification Manager

HCA Healthcare

full-time

Posted on:

Location Type: Remote

Location: United States

Visit company website

Explore more

✨ AI Apply
Apply

Salary

💰 $63,000 - $91,000 per year

About the role

  • Supervises a Financial Verification Supervisor and a team of Financial Verification Specialists to ensure all administrative and technical functions of financial verification are being handled efficiently and effectively
  • Maintain competence to resolve direct consumer interactions; some interactions may include the following: *determine eligibility for services, provide price estimates and/or guarantees for scheduled services, create and maintain payment plans, field inquiries about statements and Explanations of Benefits (EOB), provide financial assistance, address patient complaints *
  • Ensure the financial verification team is appropriately staffed with trained employees
  • Serve as a liaison with the patients, providers, and payers related to financial verification issues
  • Act as an advocate for the patient, provider, and CHN relative to compliance with federal, state, and third-party regulatory requirements
  • Demonstrate an elevated level of integrity and innovative thinking and actively contribute to the success of the organization
  • Participate in the development and implementation of CHN’s improvement and operations initiatives
  • Measure and coach on departmental productivity, performance, and improvement opportunities
  • Hire, direct, coach, and check the performance of all direct reports, to develop and support a high-performance team that meets organizational and department goals
  • Problem-solve escalated concerns from CHN member affiliate health centers and/or patients
  • Drive innovation with our front-end method and processes to lower operational costs and improve AR (Accounts Receivable), transaction times, screening rates, and approval rates with our affiliate partners
  • Work with CHN leadership in development of short- and long-term business and strategic plans and organizational structure within the Patient Access center
  • Execute efforts to drive financial clearance activities toward data driven operations
  • Work and build trust across cultural differences
  • Creates and promotes a culture of continuous improvement
  • Ensures compliance with all CHN and affiliate policies, as well as all state and federal regulations
  • Demonstrates a commitment to CHN and Planned Parenthood’s mission related to health equity, especially centering racial equity, and deep sense of accountability to community
  • Demonstrates a commitment to learning about and enhancing practices related to racial equity and the impact of structural racism on healthcare systems
  • Supplies positive and development feedback and accountability related to practices including, but not limited to, equity

Requirements

  • Bachelor’s degree and/or higher-education level or completed coursework in business or health services administration, or equivalent experience
  • 3 years of Revenue Cycle experience with a specialized focus on Financial Clearance
  • Proven experience with staff recruiting and management
  • Strong and broad understanding of Revenue Cycle Operations within a healthcare setting
  • Mathematical/analytical aptitude, ability to translate operational concepts into measurable results, and vice versa
  • Strong communications and leadership skills, while acting as a role model and coaching team members
  • Strong analytical and problem-solving abilities
  • Proficiency with Microsoft software (Excel, etc.)
  • Demonstrated ability to maintain a customer-centric service approach
  • Excellent written and verbal communication skills and ability to collaborate and interact with all levels within and outside of CHN, if necessary
  • Strong attention to detail and follow-up; and ability to effectively prioritize deliverables
  • Demonstrated dedication to Planned Parenthood’s mission, vision, and values
  • Strong interpersonal skills and the ability to build relationships
  • Excellent time management and problem-solving skills
  • Willingness to travel in accordance with the needs of the position, as outlined in the essential functions. Compliance with all CHN travel policies, including safety guidelines while operating a personal vehicle
Benefits
  • Health Care Coverage (Medical, Dental, & Vision); eligibility for full-time, regular employees on date of hire
  • Flexible Spending Accounts and Health Savings Account
  • Short-Term Disability and Basic Life & AD&D Insurance provided by CHN
  • Voluntary elections for Long Term Disability and Additional Life & AD&D Insurance available at cost
  • Employee Assistance Program
  • Retirement Plan, 3% employer match after one year of service
  • Paid Time Off Program includes accrual-based PTO, Health Time Off (HTO), and nine (9) paid Holidays
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Revenue Cycle experienceFinancial ClearanceMathematical aptitudeAnalytical skillsProblem-solving abilitiesCustomer-centric service approachAttention to detailTime managementStaff recruitingManagement
Soft Skills
Leadership skillsCommunication skillsInterpersonal skillsCoachingRelationship buildingIntegrityInnovative thinkingCultural competenceCommitment to health equityAccountability