Telecommunications Operator
HCA Healthcare
part-time
Posted on:
Location Type: Office
Location: Pennington • New Jersey • 🇺🇸 United States
Visit company websiteSalary
💰 $16 - $23 per hour
Job Level
Mid-LevelSenior
About the role
- Operate the switchboard console for routing internal and external calls
- Answer incoming calls in a professional and courteous manner
- Provide patient information while respecting confidentiality
- Manage a high volume of calls in a fast-paced environment
- Report any operating system problems to maintenance and or security
- Initiate and coordinate all established codes throughout Capital Health in accordance with policy
- Monitor mechanical, gas, panic, codes and fire alarms panels centralized in the switchboard area
- Provide language and hearing specialized services to physicians, medical staff, patients, and community
- Log information, particularly during emergency situations
- Utilize overhead paging system when required to announce codes
- Ensure pages are dealt with immediately
- Follow departmental procedures for individual codes
- Operate overhead paging as needed within assigned guidelines
- Verify that callers are properly connected to interpretive service provider
Requirements
- Demonstrates ability to effectively operate the switchboard console for routing internal and external calls
- Answer incoming calls in a professional and courteous manner, providing information or transferring calls to the appropriate individual or department
- Must have a deep understanding of and adherence to patient confidentiality rules
- Basic computer skill and the ability to quickly learn new software and telephone systems
- Skills to manage a high volume of calls and a fast-paced environment
- Ability to think quickly and use critical thinking to identify a caller's needs
- May work shifts that include nights, weekends, and holidays
- Utilizes established scripts in answering and processing calls
- Places callers on hold as required without call termination
- Notifies appropriate hospital personnel to resolve issues within established guidelines
Benefits
- Medical Plan
- Prescription drug coverage & In-House Employee Pharmacy
- Dental Plan
- Vision Plan
- Flexible Spending Account (FSA) - Healthcare
- FSA - Dependent Care
- Retirement Savings and Investment Plan
- Basic Group Term Life and Accidental Death & Dismemberment (AD&D) Insurance - Less than 10 years of service - $5,000 - 10+ years of service - $10,000
- Supplemental Group Term Life & Accidental Death & Dismemberment Insurance
- Disability Benefits – Short Term Disability (STD)
- Employee Assistance Program
- Commuter Transit
- Commuter Parking
- Supplemental Life Insurance - Voluntary Life Spouse - Voluntary Life Employee - Voluntary Life Child
- Voluntary Legal Services
- Voluntary Accident, Critical Illness and Hospital Indemnity Insurance
- Voluntary Identity Theft Insurance
- Voluntary Pet Insurance
- Paid Time-Off Program
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
switchboard operationcall routingpatient information managementemergency code coordinationoverhead paging systemtelephone systemsbasic computer skillscritical thinking
Soft skills
professional communicationcourtesyconfidentiality adherenceability to manage high call volumequick thinkingproblem-solvingability to work in fast-paced environment