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Customer Care Agent
HBK - Hottinger Brüel & KjærCustomer Care Agent delivering customer support and assistance. Managing inquiries and collaborating with global teams in a leading company in sensor and data acquisition.
About the role
Key responsibilities & impact- Deliver responsive, professional, and solution-oriented support
- Help create exceptional customer experience by managing inquiries
- Qualify requests and process orders
- Maintain strong customer relationships
- Collaborate closely with internal teams to ensure timely and accurate service delivery
- Engage with customers across a wide range of industries and regions
Requirements
What you’ll need- Minimum two years of experience in a customer service role focused on customer satisfaction
- Excellent communication skills in English, both spoken and written
- Proficiency in IT tools including Microsoft® Office and CRM systems (Salesforce and SAP are a plus)
- Strong interpersonal and collaboration skills
- Self-motivated, task-oriented and adaptable to a dynamic environment
- Proven ability to multitask and thrive under pressure
- Driven by results and a passion for delivering excellent customer service
Benefits
Comp & perks- Freedom with responsibility
- Good balance between work and family life
- Constant development of professional and personal skills in an international and enjoyable working environment
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer serviceorder processinginquiry management
Soft Skills
communication skillsinterpersonal skillscollaboration skillsself-motivatedtask-orientedadaptabilitymultitaskingresults-drivencustomer satisfaction