Customer Care Agent – OEM Business

HBK - Hottinger Brüel & Kjær

Customer Care Agent providing professional support to OEM clients in English and Italian. Focused on order processing and customer inquiries in a dynamic, international environment.

Posted 6/18/2026full-timePorto • 🇵🇹 PortugalJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Processing and tracking orders from entry through fulfillment
Supplying customers information on their orders and invoices
Answering and managing incoming calls, emails and customer requests
Communicating pricing and availability details
Collaborating across departments and international locations to meet deadlines and service levels
Performing general administrative tasks and supporting operational efficiency
Assisting with miscellaneous tasks as needed to support business objectives

Requirements

What you’ll need

Minimum two years of experience in a customer service role focused on customer satisfaction
Excellent communication skills in English and Italian, both spoken and written
Proficiency in IT tools including Microsoft® Office and CRM systems (Salesforce and SAP are a plus)
Strong interpersonal and collaboration skills
Self-motivated, task-oriented and adaptable to a dynamic environment
Proven ability to multitask and thrive under pressure
Driven by results and a passion for delivering excellent customer service

Benefits

Comp & perks

Freedom with responsibility
Good balance between work and family life
Constant development of professional and personal skills in an international and enjoyable working environment

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer serviceorder processingadministrative tasksmultitasking

Soft Skills

communication skillsinterpersonal skillscollaboration skillsself-motivatedtask-orientedadaptabilityresults-drivencustomer satisfaction