Customer Engagement Platforms Manager
Hazel
full-time
Posted on:
Location Type: Remote
Location: Remote • Alabama, Arizona, California, Colorado, Connecticut, District of Columbia, Florida, Hawaii, Illinois, Iowa, Kentucky, Maine, Maryland, Massachusetts, Minnesota, Mississippi, Missouri, Montana, Nevada, New Jersey, New Mexico, New York, North Carolina, Ohio, Oregon, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Utah, Vermont, Virginia, Washington, Wisconsin • 🇺🇸 United States
Visit company websiteSalary
💰 $105,000 - $124,000 per year
Job Level
Mid-LevelSenior
About the role
- Own the implementation, configuration, and ongoing optimization of Gainsight
- Design and maintain data models, integrations, health scoring, and lifecycle frameworks
- Partner with CS, services, sales and Technology teams to ensure data accuracy and system scalability
- Build dashboards and reporting to surface actionable insights for leadership and frontline teams
- Establish documentation, best practices, and governance for platform usage
- Design, build and implement processes and workflows in Gainsight that align to documented priorities
- Manage data architecture of Gainsight, as well as other connected systems, with data governance as a top priority
- Serve as the subject matter expert for customer operations processes and systems and lead end user education and enablement activities
Requirements
- 3+ years of experience in Customer Success Operations, Marketing Operations, or Engagement Platforms
- Hands-on experience administering Gainsight or a similar customer engagement platform
- Ability to own systems independently — from configuration to optimization
- Experience designing and executing engagement campaigns across the customer lifecycle
- Strong data fluency and comfort working with dashboards, segmentation, and analytics
- Ability to collaborate cross-functionally and translate strategy into execution
Benefits
- Total compensation is market competitive with a base salary range of $105,000 - $124,000
- 401k match
- Healthcare coverage
- Paid time off
- Stock options
- Broad range of other benefits and perks
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data modelsintegrationshealth scoringlifecycle frameworksdata architecturedata governanceengagement campaignsanalyticsdashboard designworkflow implementation
Soft skills
collaborationdata fluencycross-functional teamworkcommunicationleadershipproblem-solvingdocumentationbest practices establishmenteducation and enablementstrategy execution