Customer Service Representative
Hayward Holdings, Inc.
full-time
Posted on:
Location: North Carolina • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Be the trusted point of contact for Direct Buy customers through email, telephone, fax, and EDI.
- Review and verify orders for accuracy.
- Efficiently process orders, sample requests, vouchers, and credits.
- Communicate clearly with customers about order changes, exceptions, and product availability.
- Collaborate closely with Sales, Marketing, and other departments to deliver seamless customer care.
- Implement Sales programs and promotions; process credits or replacement products as needed.
- Keep customer and Matrix pricing databases accurate and up-to-date.
Requirements
- Ability to adapt and thrive in a fast-paced, seasonal environment.
- Excellent communication skills, both verbal and written, with a focus on inclusivity and clarity.
- Strong problem-solving abilities and a proactive approach to conflict resolution.
- A deep commitment to delivering outstanding customer service to both internal and external stakeholders.
- 3+ years of experience in a B2B customer-facing role, preferably in a diverse and inclusive setting.
- Familiarity with Salesforce and order management tools.
- Experience in finding balanced solutions that meet both company and customer needs.
- BS/BA Degree in a related discipline or equivalent experience.