Senior Program Manager

Hays

Senior Program Manager responsible for driving large-scale programs at Hays, enhancing client satisfaction and operational excellence across high-value accounts.

Posted 6/12/2026full-timeRemote • Minnesota • 🇺🇸 United StatesSenior💰 $80,000 - $85,000 per yearWebsite

About the role

Key responsibilities & impact

Take full ownership of individual and team fee achievement across your accounts
Generate opportunities to grow the client account and drive team results
Partner with key client stakeholders to identify and act on further growth opportunities
Identify client development opportunities and work with the management team, International Sourcing Centre (ISC), and Solutions team to implement client development strategies
Collaborate with the Solutions and ISC teams to design and present tailored solutions to the client when required
Monitor competitor performance and provide recommended actions to the leadership team
Actively promote Hays’ full service offering and engage the client at every opportunity
Develop and drive budgets, business plans, and sales plans aligned to account strategy
Direct and manage team performance in line with strategy, budgets, and business plans
Oversee all client placement activities — including onboarding, timesheets, aftercare, and dispute management — ensuring each is handled effectively
Conduct regular business planning to analyze team strengths, growth opportunities, and threats to the program
Ensure full compliance with service agreements, contracts, and all applicable legislative requirements
Conduct regular compliance audits to ensure all candidates meet critical process and client-specific requirements
Review audit findings and provide actionable recommendations for compliance improvements
Engage, direct, and support team members in contributing to quality management, risk identification, and issue resolution

Requirements

What you’ll need

Bachelor’s degree or equivalent work experience
Procurement or sourcing background with experience supporting professional services
Experience working in or supporting an SOW program, contingent workforce program, or services procurement function
Demonstrated experience running or supporting RFPs and competitive bidding events
Prior experience managing or guiding a team, vendors, or program resources
Strong stakeholder communication skills — comfortable engaging frequently with hiring managers and senior leaders
Highly organized with strong attention to detail and consistent follow-through
Professional, resilient, and effective in a fast-paced, transactional, client-facing environment
Proficiency with procurement systems, VMS tools, or workforce management platforms preferred

Benefits

Comp & perks

Base salary range from $80,000 - $85,000 plus 20% bonus
Remote schedule
PTO starting at 22 days, plus 2 floating holidays and 2 volunteer days — top performers earn unlimited PTO
Competitively priced medical, vision, and dental plans
401(k) with guaranteed match and fast-paced vesting schedule
Continuous training and support through Hays Learning & Development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

procurementsourcingRFP managementcompetitive biddingclient development strategiescompliance auditsbudget developmentbusiness planningteam performance managementdispute management

Soft Skills

stakeholder communicationorganizational skillsattention to detailresilienceclient-facing skillsteam guidanceissue resolutionquality managementrisk identificationfollow-through

Certifications

Bachelor’s degree