Personal Injury Case Manager – Pre-Litigation

Hawkins Parnell & Young, LLP

Pre-Litigation Case Manager at Parnall Law Firm, guiding clients through personal injury cases. Ensuring organization, advocacy, and communication throughout case resolutions.

Posted 6/25/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $49,940 - $64,500 per yearWebsite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

case managementcase analysisdrafting correspondenceclient intakeproperty damage claimssubrogation claimsmetrics monitoringdocument managementcalendar managementcommunication with adjusters

Soft Skills

empathycommunication skillsorganizational skillstime-management skillsmotivationteam collaborationprofessional demeanordesire to learnconfidenceadvocacy

Tools & Technologies

SmartAdvocateFinal Call Groupdashboard metricsOOS preparation guidelinecalendaring protocol

Industry Keywords

Plaintiff's personal injurystate court ruleslocal court rulesfederal court ruleslegal assistantmedical fieldbehavioral healthintake protocolfirm policiescase resolution

About the role

Key responsibilities & impact

As a Pre-Litigation Case Manager at Parnall Law, you are a vital connection between our clients and our legal team — ensuring every case receives the attention, organization, and advocacy it deserves from intake through resolution.
Attend firm-wide huddle every Monday at 8:00 AM
Attend daily team mini huddles Tuesday through Friday at 8:00 AM
Attend biweekly meetings with Team Lead fully prepared with supporting metrics data
Contact new clients within 24 hours of being retained to complete intake questionnaire
Provide telephonic client updates every 3 weeks, with no more than 15 outstanding updates at any given time
Ensure outstanding tasks do not exceed 50 at any given time
Complete case analysis within 3 weeks of receiving insurance confirmations
Schedule client evaluation appointments with assigned attorneys within 2 days of drafts being completed by Medical Paralegals
Submit demand letters within 2 days of approved client authority
Keep status comments updated for all weekly OOS meetings per the OOS preparation guideline
Maintain thorough familiarity with each case in your caseload
Post all case information and dates in SmartAdvocate
Assist with property damage claims when necessary
Communicate with adjusters on case matters
Ensure health insurance subrogation claims are opened timely (or obtain authority not to open them)
Ensure Medicare subrogation claims are opened timely on the portal
Review and update evaluation forms and demand packages before attorney meetings with clients
Draft correspondence for attorneys and save/name all documents in SmartAdvocate per Naming Protocol
Calendar all case information pursuant to the calendaring protocol
Answer incoming calls via the Final Call Group and perform backup intake calls per intake protocol
Meet with clients during intakes, transition to litigation meetings, and settlement disbursement meetings
Collaborate with all staff assigned to your cases to move each case toward a desired conclusion
Keep clients updated with copies of file documents
Post all costs, including expected costs not yet invoiced (investigators, consultants, etc.)
Monitor dashboard metrics/KPIs and actively work to keep those metrics in top shape
Follow and maintain all firm policies and procedures

Requirements

What you’ll need

Minimum 2 years of Plaintiff's personal injury case management experience (PI adjacent/legal assistant and medical field/behavioral health experience will not be considered)
Strong understanding of state, local, and federal court rules
Strong empathy for injured clients
Exceptional communication skills, verbal and written
Confidence and motivation to exceed expectations
Professional attire and demeanor
Desire to learn, develop, and motivate team members
Excellent organizational and time-management skills
Ability to work during Mountain Time business hours (Monday–Thursday 8:00 AM–5:00 PM, Friday 8:00 AM–4:00 PM)
Ability to pass a background check

Benefits

Comp & perks

Full benefits package — comprehensive health, dental, and vision insurance
Life & long-term disability insurance — because we've got your back
401(k) plan — we help you build a future, not just a paycheck
Generous PTO + select paid holidays — real time off to recharge and reset
Opportunities for community outreach — give back alongside a team that cares
Annual company goal trip — when the team wins, everyone celebrates together.
A positive, fulfilling environment — where learning, growing, and supporting one another are part of the culture