Litigation Department Director

Hawkins Parnell & Young, LLP

Litigation Department Director overseeing paralegal operations at Parnall Law Firm. Leading a passionate team committed to fighting for injured clients in New Mexico.

Posted 5/8/2026full-timeRemote • 🇺🇸 United StatesLead💰 $95,000 - $105,000 per yearWebsite

About the role

Key responsibilities & impact

Oversee workflow distribution across the litigation department, ensuring cases are staffed appropriately and moved forward efficiently
Monitor and manage escalations — stepping in to resolve complex case issues, attorney requests, or client concerns
Conduct performance management for paralegal staff, including goal-setting, feedback, corrective action, and recognition
Provide ongoing training for Paralegals and Litigation Assistants, ensuring staff are equipped to successfully manage their own caseloads
Be available as a hands-on resource for team questions and day-to-day case support
Ensure team members are following all firm protocols, policies, and procedures; escalate concerns to the Operations Director as needed
Train, coach, and develop Paralegal Team Leads, building their capacity to lead effectively and independently
Serve as the primary liaison between the paralegal team and firm attorneys, facilitating strong working relationships and clear communication
Design, develop, document, and continuously improve litigation department processes and procedures
Track and analyze team metrics; identify trends and present actionable insights to firm leadership
Shadow, review, and consult on paralegal applicants at specified stages of the hiring process
Participate in onboarding and integration of new litigation team members
Champion Parnall Law's five core values — Teamwork, Talent, Truth, Tenacity, and Triumph — in every interaction and decision
Follow and maintain all firm policies and procedures
Proportionately contribute to overall client satisfaction and firm revenue goals

Requirements

What you’ll need

10+ years of personal injury litigation paralegal experience — active litigation stage experience required; pre-litigation backgrounds will not be considered
Minimum 5 years in a supervisory, team lead, or management role overseeing paralegal or legal operations staff
Deep working knowledge of state, local, and federal court rules across multiple jurisdictions
Proven ability to build, coach, and develop high-performing teams
Experience designing or improving litigation workflows, processes, and documentation
Strong working knowledge of e-filing, legal documentation, and litigation management software (SmartAdvocate experience a plus)
Exceptional written and verbal communication skills, including the ability to present metrics and outcomes to firm leadership
Highly organized with the ability to manage department-wide workloads and priorities
Genuine empathy for injured clients and an unwavering client-first mindset
Deep alignment with Parnall Law's five core values: Teamwork, Talent, Truth, Tenacity, and Triumph
Professional confidence and composure in high-stakes situations
Ability to work during Mountain Time business hours (Mon–Thu 8–5, Fri 8–4)
Willingness and ability to travel for quarterly planning meetings and, on occasion, in the event a case proceeds to trial
Ability to pass a background check
A track record of long-term growth, accountability, and impact in previous roles

Benefits

Comp & perks

Full benefits package — comprehensive health, dental, and vision insurance
Life & long-term disability insurance — because we've got your back
401(k) plan — we help you build a future, not just a paycheck
Generous PTO + paid holidays — real time off to recharge and reset
Annual company goal trip — when the team wins, everyone celebrates together

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

personal injury litigationlitigation managemente-filinglegal documentationlitigation workflowsperformance managementteam metrics analysiscase supportgoal-settingcorrective action

Soft Skills

communication skillsteam leadershipcoachingorganizational skillsempathyclient-first mindsetprofessional confidencecomposureproblem-solvingrelationship building