Hawkes Learning

Product Designer

• Lead ideation through rapid design exploration, mockups, and interactive prototypes
• Partner closely with Product Managers to shape concepts into testable user flows and interaction models
• Work ahead of engineering to reduce ambiguity and provide clear experience direction prior to implementation
• Collaborate with Frontend Engineers to transition designs into scalable, accessible, production-ready experiences
• Leverage AI tools to accelerate ideation, iteration, prototyping, and documentation
• Create wireframes, high-fidelity designs, and prototypes for internal validation and user feedback
• Help establish experience patterns and quality standards in partnership with Frontend Engineering
• Contribute to accessibility-first design practices aligned with WCAG guidelines
• Support and evolve the design system and component library, prioritizing reusable patterns and thoughtfully evaluating when new components are warranted
• Improve usability within the context of an evolving platform, balancing user needs with technical realities and existing architectural constraints
• Build upon and refine existing experience patterns while defining scalable approaches for new initiatives
• Elevate frontend experience quality through collaborative design reviews and shared learning with engineering teams
• Stay current with UX, product design, and AI-assisted design trends

Senior UX Designer

Customer Success Manager

• Oversee assigned existing customer accounts and new product adoptions while executing strategies to minimize customer churn and increase customer lifetime value.
• Build and maintain strong relationships with instructors, serving as their trusted advisor.
• Understand their course goals and challenges, and proactively provide strategic guidance and support.
• Collaborate closely with the sales team to ensure timely renewals and identify expansion opportunities.
• Understand customer usage patterns and proactively offer additional products or services that align with their needs and objectives.
• Facilitate smooth customer onboarding to educate users on best practices, guided course set ups, and new tools and features.
• Efficiently manage high volume of external and internal emails and inbound and outbound phone calls to support both customers and colleagues.
• Develop and execute calling campaigns and email campaigns to current customer accounts (including customers, contacts, and potential new customers).
• Maintain timely and accurate record keeping and contact database.
• Identify areas of concern with accounts and proactively build a strategy to improve their experience with support of department leadership team.
• Communicate with department leadership team to advocate for, prioritize, and address customer needs and requests.
• Act as the voice of the customer within the organization.
• Advocate for customer needs, provide feedback to product teams, and collaborate with cross-functional teams to address customer concerns and deliver solutions that drive customer success.
• Host and moderate virtual and in-person events including webinars, workshops, and conferences.

Senior UX Designer

Customer Success Specialist