Implementation Consultant

Hawk

Implementation Consultant working with clients on AML and fraud prevention solutions. Collaborating with teams for successful deployment and client training in a hybrid role.

Posted 4/25/2026full-timeLondon • 🇬🇧 United KingdomMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Collaborate with clients to gather and analyse their requirements and business processes
Understand the risks involved to the customer and Hawk for solutions proposed
Conduct thorough needs assessments to understand clients' AML and fraud prevention needs
Provide expert advice on best practices and optimal solution configurations
Configure and customize our AML and fraud prevention solutions to align with client requirements
Lead the technical deployment of our solutions, ensuring seamless integration with clients' existing systems and workflows
Support customers in performing rigorous testing and troubleshooting to ensure solution functionality and performance
Develop and deliver comprehensive training sessions for clients’ teams to ensure they can effectively use our solutions
Build out robust library of training material to support customer onboarding during implementation
Serve as the primary point of contact for any implementation-related inquiries, issues & support
Plan, coordinate, and manage implementation projects from start to finish
Ensure projects are delivered on time, within scope, and within budget
Maintain detailed project documentation and provide regular updates to stakeholders
Structure, run and manage client implementation projects to quick, successful go-lives, by a combination of own hands-on implementation and project leadership post-sales
Work closely with our Product Management and Development teams to provide client feedback and suggest improvements to our solutions
Work closely with Customer Success team to run a streamlined implementation
Participate in regular meetings to align on project progress and address any challenges

Requirements

What you’ll need

4+ years of experience in Solution Consulting, Implementation Consulting/Engineering, Solution Architecture, Technical Product Management, or Customer Success in a B2B environment
Bachelor's degree in engineering, computer science, information systems, or related fields
Prior experience in the banking or financial industry is essential
Ability to structure complex integration challenges and build productive relationships with internal and external stakeholders
Excellent communication, presentation, organization, and time management skills
Ability to prioritize, multitask, and excel in dynamic environments
Strong grasp of technological and business concepts
Experience with compliance, AML, and Fraud is highly advantageous

Benefits

Comp & perks

opportunities to grow professionally
culture of mutual trust, support and passion

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

solution consultingimplementation consultingsolution architecturetechnical product managementcustomer successproject managementneeds assessmentconfigurationcustomizationtesting

Soft Skills

communicationpresentationorganizationtime managementprioritizationmultitaskingrelationship buildingproblem-solvingleadershipcollaboration

Certifications

Bachelor's degree in engineeringBachelor's degree in computer scienceBachelor's degree in information systems