Basketball Technical Operations Coordinator

Hawk-Eye Innovations Ltd

Basketball Technical Operations Coordinator overseeing tracking systems operations and providing game technology support. Collaborating with teams and maintaining system readiness for NBA and G-League.

Posted 8/3/2026full-timeAtlanta • 🇺🇸 United StatesMid-LevelSenior💰 $57,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates in-depth basketball knowledge and technical troubleshooting skills, with a strong focus on operational effectiveness and leadership in live sports technology environments. Proficient in professional communication and capable of mentoring team members while managing complex technical operations.

Highest-signal resume keywords

In-Depth Basketball KnowledgeTechnical Troubleshooting & OperationsLeadership & MentorshipSoftware ProficiencyTechnical & Hardware Aptitude

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Technical TroubleshootingHardware MaintenanceIP NetworkingSystem CalibrationData AnalysisProject ManagementLive Sports OperationsComplex Problem SolvingPhysical LaborSystem Readiness Verification

Soft Skills

LeadershipInterpersonal SkillsTime ManagementProfessional CommunicationMentoring

Tools & Technologies

ClickUpGoogle SlidesGoogle Sheets

Industry Keywords

NBAG-LeagueBasketball OperationsLive Data QualityGame Technology OperationsOperator CommunicationWorkflow ImprovementArena CoordinationExternal CommunicationHardware Assembly

About the role

Key responsibilities & impact

Accountable for the live data quality of our NBA and G-League Tracking Systems. Oversee pre-game checks in accordance with standard procedures and verify system readiness for assigned games.
Assist and remotely oversee game technology operations from the Atlanta office. Act as the primary point of contact for operators, providing day-to-day communication, live operational support, and feedback.
Execute day-to-day HQA tasks at the direction of the Basketball Management Team. Travel as needed for system calibrations, installations, hardware maintenance, and replay deliveries.
Identify potential operational and technical issues in real time. Work with the Basketball Leadership group to escalate live operational hardware anomalies and find quick, effective solutions.
Proactively implement workflow changes to improve operational effectiveness across the operator pool and communicate system updates clearly.
Act as a mentor to select Live Operations team members. Focus on building operator system knowledge and identifying knowledge gaps to deliver targeted feedback.
Coordinate actions across arenas, ensure complete follow-up and issue resolution, and maintain clear, professional external communication.

Requirements

What you’ll need

In-Depth Basketball Knowledge: Comprehensive understanding of basketball operations, officiating, terminology, and workflows.
Leadership & Mentorship: Strong leadership, time management, and interpersonal skills with a desire to mentor operators and guide team performance.
Technical Troubleshooting & Operations: Previous experience in a similar role within live sports operations or sports technology. Proven ability to prioritize, troubleshoot high-priority issues, and escalate when necessary.
Physical Capability: Comfort performing physical labor, including lifting, racking, and transporting hardware and servers weighing up to 50 lbs.
Professional Communication: Excellent written and verbal communication skills, with the ability to convey complex technical ideas clearly and logically to external clients and arena staff.
Software Proficiency: Proficient with project management platforms (e.g., ClickUp) and presentation/data software (e.g., Google Slides, Google Sheets).
Technical & Hardware Aptitude: Comfortable assembling PC components, troubleshooting hardware, and understanding basic IP networking and connectivity.
Schedule & Travel Flexibility: Ability to work a highly flexible schedule—including late nights, weekends, and holidays—and a willingness to travel for on-site support, calibrations, and installs as business needs dictate.

Benefits

Comp & perks

Comprehensive training
Ongoing support
Full exposure to proprietary systems