Hardware Operations Engineer – Baseball

Hawk-Eye Innovations Ltd

Hardware Operations Engineer at Hawk-Eye Innovations supporting onsite installations and maintenance for baseball systems. Involves extensive travel and hands-on hardware responsibilities in MLB stadiums.

Posted 7/20/2026full-timeAtlanta • 🇺🇸 United StatesJunior💰 $62,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in hardware support and troubleshooting, with a solid understanding of camera systems, servers, networking equipment, and power systems. Capable of collaborating with technical teams and managing field installations in diverse environments.

Highest-signal resume keywords

Hardware SupportTroubleshootingCamera SystemsNetwork SwitchesField Service

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Hardware QAIP AddressingCablingPower SystemsTechnical Procedures

Soft Skills

Interpersonal SkillsCollaboration

Tools & Technologies

Hawk-Eye SystemKinaTrax SystemServersNetworking Equipment

Industry Keywords

Field ServiceBroadcast TechnologySports TechnologyTechnical Documentation

About the role

Key responsibilities & impact

Travel to stadiums to support complex onsite installations, maintenance, repairs, and hardware QA for both Hawk-Eye and KinaTrax Baseball systems.
Perform rigorous hardware checks across cameras, servers, networking equipment, power systems, and cabling.
Act as the first line of defense for hardware troubleshooting. You'll identify failed components, swap parts onsite, coordinate RMAs, and validate system recovery.
When you aren't at the ballpark, you'll monitor system health checks, assist with remote troubleshooting, and prep offline kits in the warehouse.
Work closely with Hardware Leads, Systems Engineering, TechOps, and Project Management to provide field evidence, escalate complex issues, and improve our hardware deployment standards.
Shadow our Leads on complex technical work, learning how to distinguish between standard field issues and deeper design-level challenges.

Requirements

What you’ll need

1+ years in hardware support, IT operations, field service, broadcast tech, or sports technology.
A solid basic understanding of camera systems, servers, network switches, IP addressing, power systems, and cabling.
You are totally comfortable working in a mix of environments from warehouses and labs to live MLB stadiums.
The ability to follow technical procedures, troubleshoot methodically, document findings clearly (with photos and evidence), and know exactly when to escalate an issue.
Strong interpersonal skills to collaborate seamlessly with both highly technical engineering teams and non-technical stakeholders.
A readiness to travel extensively (up to 80% during peak installation windows).

Benefits

Comp & perks

Healthcare coverage (medical, dental, and vision)
Paid vacation time
80 hours of accrued paid sick leave annually