Support Software Engineer – Robotic Systems

HavocAI

Support Engineer troubleshooting and resolving issues for maritime autonomous vessels. Collaborating with teams to enhance system reliability and performance while ensuring mission efficacy.

Posted 4/13/2026full-timeGreater Boston • California, Hawaii, Massachusetts, Texas, Washington • 🇺🇸 United StatesMid-LevelSenior💰 $80,000 - $125,000 per yearWebsite

Tech Stack

Tools & technologies

DNSDockerLinuxTCP/IP

About the role

Key responsibilities & impact

Provide Tier 1–2 support for remote maritime autonomy deployments, including troubleshooting issues with onboard systems (ROS, networking, system processes, payloads, etc.).
Monitor live missions and logs, and respond to anomalous behavior during operations—occasionally during off-hours or weekends due to global mission schedules.
Communicate clearly with internal teams and field operators to collect diagnostic data and recommend resolutions.
Work with tools such as Linux terminal, Balena, ROS, and Docker to diagnose and resolve system-level issues.
Assist with preparing software images, provisioning hardware, and configuring telemetry and communication channels.
Contribute to improving internal tools, automation, and documentation for faster turnaround and smoother deployments.
Will Provide rotational support outside normal business hours.

Requirements

What you’ll need

Bachelor's degree in Robotics, Computer Science, or a related engineering discipline.
Strong foundational knowledge of Linux systems and terminal-based workflows.
Familiarity with ROS (preferably ROS2) and basic C++ programming skills.
Understanding of networking fundamentals (TCP/IP, DNS, routing, VPNs).
Experience using tools such as Balena, SSH, and Docker.
Excellent written and verbal communication skills.
Must be a U.S. Citizen and eligible to obtain a Secret Clearance.

Benefits

Comp & perks

100% Employer paid Health, Dental and Vision Insurance for you and your families
Life Insurance (Employer Paid)
Ability to participate in the companies 401k program (Matching)
Unlimited PTO policy with an enforced 2 week minimum
Equity Package
Work / Home Office Stipend
Global Entry
16 Week Paid Parental Leave
Monthly Health and Wellness Stipend

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Linux systemsROSC++networking fundamentalsTCP/IPDNSroutingVPNstroubleshootingautomation

Soft Skills

communicationproblem-solvingteam collaborationdiagnostic data collectionadaptabilityattention to detaildocumentation

Certifications

Bachelor's degreeSecret Clearance eligibility