Head of Customer Success
Haut.AI
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇪🇺 Anywhere in Europe
Visit company websiteJob Level
Lead
About the role
- Develop and execute the overall Customer Success strategy, aligned with company goals and growth targets
- Lead, mentor, and coordinate the work of a team of 3 Customer Success Managers, ensuring high performance and accountability
- Build scalable processes, playbooks, workflows, and best practices to drive customer satisfaction
- Oversee onboarding, adoption, and lifecycle management across all customer segments
- Monitor customer health, engagement, and performance metrics, ensuring proactive intervention when needed
- Partner closely with Sales, Product, and Marketing to ensure the customer perspective informs product roadmaps and commercial strategy.
- Engage with key strategic accounts, providing executive-level support and guidance.
- Identify opportunities for upsell, expansion, and long-term growth.
- Implement tools and frameworks that enable operational excellence within the Customer Success team.
- Advocate for the voice of the customer across the company.
Requirements
- 6+ years of experience in Customer Success or Account Management within a SaaS or tech company, including at least 2 years in a leadership or team management role.
- Proven experience working with enterprise clients is a must.
- Strong leadership skills, with the ability to inspire, motivate, and develop team members.
- Proven experience building customer success processes, playbooks, and best practices.
- Excellent communication and interpersonal skills, with the ability to build trust and influence stakeholders at all levels.
- Deep understanding of SaaS metrics, customer lifecycle management, and customer health frameworks.
- Knowledge of eCommerce and related platforms is a strong advantage.
- Understanding of AI technologies and modern SaaS ecosystems.
- Fluency in English; additional languages are a plus.
- Experience implementing or optimizing customer health scoring systems.
- Experience integrating CRM tools and CSM platforms into existing workflows.
- Background in BeautyTech, eCommerce, or B2B enterprise solutions.
Benefits
- Competitive base salary and clear bonus structure
- Fully remote position with flexibility across EU time zones
- Paid PTO
- Be part of a pioneering company revolutionizing the BeautyTech space
- Work in a collaborative, innovative, and supportive team environment
- Make a tangible impact on product development and company growth
- Direct impact on company strategy and market expansion
- Opportunity to grow your skills and expertise at the intersection of science and beauty
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Customer SuccessAccount ManagementSaaScustomer lifecycle managementcustomer health frameworkscustomer health scoring systemsprocess buildingplaybook developmentmetrics analysisteam management
Soft skills
leadershipcommunicationinterpersonal skillstrust buildinginfluencemotivationteam developmentstrategic thinkingproblem-solvingcustomer advocacy