Head of Customer Success
Haut.AI
full-time
Posted on:
Location Type: Remote
Location: Anywhere in Europe
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Job Level
About the role
- Develop and execute the overall Customer Success strategy, aligned with company goals and growth targets
- Lead, mentor, and coordinate the work of a team of 3 Customer Success Managers, ensuring high performance and accountability
- Build scalable processes, playbooks, workflows, and best practices to drive customer satisfaction
- Oversee onboarding, adoption, and lifecycle management across all customer segments
- Monitor customer health, engagement, and performance metrics, ensuring proactive intervention when needed
- Partner closely with Sales, Product, and Marketing to ensure the customer perspective informs product roadmaps and commercial strategy.
- Engage with key strategic accounts, providing executive-level support and guidance.
- Identify opportunities for upsell, expansion, and long-term growth.
- Implement tools and frameworks that enable operational excellence within the Customer Success team.
- Advocate for the voice of the customer across the company.
Requirements
- 6+ years of experience in Customer Success or Account Management within a SaaS or tech company, including at least 2 years in a leadership or team management role.
- Proven experience working with enterprise clients is a must.
- Strong leadership skills, with the ability to inspire, motivate, and develop team members.
- Proven experience building customer success processes, playbooks, and best practices.
- Excellent communication and interpersonal skills, with the ability to build trust and influence stakeholders at all levels.
- Deep understanding of SaaS metrics, customer lifecycle management, and customer health frameworks.
- Knowledge of eCommerce and related platforms is a strong advantage.
- Understanding of AI technologies and modern SaaS ecosystems.
- Fluency in English; additional languages are a plus.
- Experience implementing or optimizing customer health scoring systems.
- Experience integrating CRM tools and CSM platforms into existing workflows.
- Background in BeautyTech, eCommerce, or B2B enterprise solutions.
Benefits
- Competitive base salary and clear bonus structure
- Fully remote position with flexibility across EU time zones
- Paid PTO
- Be part of a pioneering company revolutionizing the BeautyTech space
- Work in a collaborative, innovative, and supportive team environment
- Make a tangible impact on product development and company growth
- Direct impact on company strategy and market expansion
- Opportunity to grow your skills and expertise at the intersection of science and beauty
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Customer SuccessAccount ManagementSaaScustomer lifecycle managementcustomer health frameworkscustomer health scoring systemsprocess buildingplaybook developmentmetrics analysisteam management
Soft Skills
leadershipcommunicationinterpersonal skillstrust buildinginfluencemotivationteam developmentstrategic thinkingproblem-solvingcustomer advocacy