National Accounts Manager
Sonova Group
SFDC
Front of House Manager
HAUS
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $70,000 - $80,000 per year
Job Level
Mid-LevelSenior
Tech Stack
Chef
About the role
- Provide short- and mid-term operational support at Gravity Haus restaurants, bars, and outlets as assigned
- Step in for on-site restaurant leadership to ensure smooth daily service and staff coverage during absences, openings, or high-volume periods
- Oversee front-of-house operations including reservations, service standards, guest relations, and cash handling
- Maintain brand consistency and uphold Gravity Haus standards across locations
- Partner with the property’s Executive Chef and F&B leadership to deliver seamless front- and back-of-house collaboration
- Train and mentor team members in hospitality best practices, service standards, and product knowledge
- Support recruitment, onboarding, and training of new FOH team members as needed
- Analyze and monitor labor and sales reports, identifying opportunities for improved efficiency and profitability
- Handle guest feedback and service recovery with professionalism and poise
- Support special events, banquets, and seasonal activations, ensuring alignment with Gravity Haus brand and guest experience goals
- Act as a cultural ambassador — inspiring teams to embody our values of adventure, hospitality, and sustainability
Requirements
- Minimum 3–5 years of progressive leadership experience in restaurant, hotel, or resort front-of-house management
- Experience with multi-unit or task force assignments strongly preferred
- Proven success managing labor, budgets, and guest satisfaction in high-volume environments
- Working knowledge of POS and restaurant management systems (e.g., Toast, 7Shifts, OpenTable)
- Strong wine, beverage, and service knowledge
- Highly skilled in front-of-house operations, training, and guest experience
- Calm, organized, and confident when stepping into new operations and teams
- Financially astute with strong understanding of labor management, revenue, and cost controls
- Emotionally intelligent and able to motivate, coach, and empower diverse teams
Benefits
- Health insurance
- 401(k) with company match
- All-In Gravity Haus Membership with adventure perks
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
front-of-house operationsguest relationscash handlinghospitality best practicesservice standardslabor managementbudget managementguest satisfactiontrainingevent management
Soft skills
leadershipcommunicationorganizationalemotional intelligencemotivationcoachingteam empowermentcalmnessconfidenceprofessionalism
