Implementation Associate, SaaS

Hauler Hero

Implementation Associate overseeing SaaS onboarding processes for Hauler Hero’s customers. Facilitating training, technical setup, and ensuring customer satisfaction in waste hauling industry.

Posted 6/29/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-LevelWebsite

Tech Stack

Tools & technologies

Android

About the role

Key responsibilities & impact

Guide new customers through the onboarding process from kickoff through go-live
Configure Hauler Hero accounts, routes, users, and system settings to match customer workflows
Import, clean, and validate customer data to ensure accurate platform setup
Manage multiple implementation projects simultaneously while keeping timelines and milestones on track
Communicate project progress, risks, and next steps clearly to customers and internal teams
Document configuration decisions and setup details to support a smooth handoff to Customer Success and Support
Identify and escalate project risks or blockers early
Partner with Product and Engineering to surface recurring onboarding challenges and improvement opportunities
Contribute to internal playbooks, templates, and documentation that help the implementation process scale

Requirements

What you’ll need

1–3 years of experience in SaaS onboarding, implementation, project coordination, or a related customer-facing role
Strong communication and organizational skills with the ability to manage multiple projects simultaneously
Proficiency in Microsoft Excel or Google Sheets, including filtering, formatting, and basic formulas
Comfort learning and explaining technical workflows to non-technical users
Strong problem-solving mindset and ability to adapt quickly in a fast-paced environment
Experience working in structured project environments with defined milestones and timelines
Reliable internet connection and a distraction-free dedicated workspace
Experience in logistics, operations, or vertical SaaS implementations (Nice to Have)
Familiarity with tools such as HubSpot, Jira, Notion, Scope, or similar project management systems (Nice to Have)
Exposure to payments platforms or mobile apps (Android) (Nice to Have)
Experience creating customer-facing documentation, Loom walkthroughs, or step-by-step guides (Nice to Have)
Understanding of the waste hauling or environmental services industry (Nice to Have)
Previous experience as a Hauler Hero user or customer (Nice to Have)

Benefits

Comp & perks

Opportunity to make a meaningful impact in a critical, underserved industry
Collaborative, innovative work environment focused on learning and growth
Competitive salary and benefits package
Clear growth path into Implementation Lead or Customer Success roles
Remote-first flexibility with a distributed team across the U.S. and beyond
Paid time off, paid holidays, and a culture that values balance
Virtual team collaboration and occasional in-person offsites

ATS Keywords

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Hard Skills & Tools

Data ImportingData CleaningProject ManagementConfiguration ManagementTechnical Workflow Explanation

Soft Skills

Organizational SkillsAdaptabilityClear Communication