Hauler Hero

Customer Success Associate

Hauler Hero

full-time

Posted on:

Location Type: Remote

Location: United States

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About the role

  • Manage and retain a defined portfolio of customers after implementation.
  • Own customer health, adoption, and renewal readiness for your assigned accounts.
  • Protect revenue, increase product usage, and identify expansion opportunities within your book of business.
  • Work cross-functionally with Support, Product, QA, Sales, and Implementation to ensure customers remain successful and retained.
  • Conduct proactive check-ins and operational workflow reviews.
  • Monitor usage metrics and identify adoption gaps.
  • Build and execute customer action plans to improve outcomes.
  • Document account status, risk signals, and renewal posture.

Requirements

  • 2–4 years of experience in Customer Success, Account Management, or client-facing SaaS
  • Experience owning retention or renewal outcomes
  • Strong written and verbal communication skills
  • Ability to manage multiple accounts simultaneously
  • Comfortable reviewing usage data to identify risk
  • Ability to troubleshoot workflows and understand system configuration
  • Experience using tools such as Intercom, Notion, and Jira
  • Strong organizational discipline and follow-through
  • Reliable internet connection and dedicated workspace
  • Nice to Have: Experience in logistics, field service, or operational SaaS
  • Nice to Have: Experience supporting integrations or workflow configuration
  • Nice to Have: Ability to create Loom walkthroughs or training content
  • Nice to Have: Understanding of the waste hauling or environmental services industry
  • Nice to Have: Previous experience as a Hauler Hero user or customer.
Benefits
  • Participation in a rotating weekend coverage schedule to ensure consistent support availability.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Customer SuccessAccount ManagementSaaSRetentionRenewalData AnalysisWorkflow ConfigurationUsage Metrics MonitoringTroubleshooting
Soft Skills
CommunicationOrganizational DisciplineFollow-throughMulti-tasking