Property Claims Representative – Desk Adjuster

Hastings Insurance Company

. Manage a personal caseload of property claims from initial assignment through resolution.

Posted 4/21/2026full-timeHastings • Missouri • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Manage a personal caseload of property claims from initial assignment through resolution.
Investigate losses by reviewing claim details, gathering documentation, and assessing coverage.
Evaluate damages and determine appropriate settlement outcomes within authority.
Communicate clearly and consistently with policyholders, agents, and vendors throughout the claim process.
Review estimates, invoices, and supporting documentation to ensure accuracy and completeness.
Coordinate with contractors, adjusters, and other service providers as needed.
Identify and pursue salvage and subrogation opportunities when applicable.
Establish and maintain appropriate reserves throughout the life of each claim.
Document all claim activity thoroughly and accurately within the claim system.
Identify potential fraud indicators and refer as appropriate.
Collaborate with internal partners across underwriting, loss control, and other departments.
Participate in ongoing learning and development to build claim knowledge and expertise.

Requirements

What you’ll need

Bachelor’s degree preferred or equivalent combination of education and experience
Prior experience in property claims adjusting preferred for more experienced candidates
Strong customer service and communication skills
Ability to make sound decisions and apply critical thinking in claim situations
Comfort managing multiple tasks and priorities in a structured environment
Basic computer skills, including Microsoft Office
Strong organizational skills and attention to detail
Ability to work both independently and as part of a team

Benefits

Comp & perks

401(k) with company matching contributions
Generous vacation and sick leave
Fully paid tuition and professional development reimbursement
Incentive compensation bonus opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

property claims adjustinginvestigating lossesevaluating damagessettlement outcomesdocumenting claim activityidentifying fraud indicatorssalvage and subrogationclaim system managementreviewing estimatesassessing coverage

Soft Skills

customer servicecommunicationcritical thinkingdecision makingorganizational skillsattention to detailability to manage multiple tasksindependent workteam collaborationongoing learning

Certifications

Bachelor's degree