Desktop Surveyor – Home Claims

Hastings Direct

Desktop Surveyor virtually assessing and settling domestic property claims for Hastings Direct, a UK digital insurance provider. Investigating damage, determining liability, valuing losses, and delivering customer claim decisions.

Posted 8/17/2026full-timeLeicester • 🇬🇧 United KingdomMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in investigating and managing property claims, with a strong understanding of current case law, settlement methods, and building regulations. Proficient in using claims management software and effectively communicating with stakeholders to enhance claims processes.

Highest-signal resume keywords

Claims ManagementProperty Claims InvestigationKnowledge of Building RegulationsClaims Scoping SoftwareSettlement Methods

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims InvestigationClaims ReportingLoss AssessmentLegal Liability InvestigationCost EstimationClaims AuditingFlood Damage ManagementFire Damage ManagementEscape of Water ManagementMarket Pricing Knowledge

Soft Skills

Effective CommunicationCustomer FocusIntegrityCollaboration

Tools & Technologies

Claims Management Software

Industry Keywords

Property DamageRemediationClaims HandlingCase LawSettlement Methods

About the role

Key responsibilities & impact

Provide a customer-focused and cost-effective service through virtual surveying
Assess customers’ property damage, remediation or replacement needs using in-house software
Virtually assess the scene of loss or event and gather relevant information
Document findings and prepare and deliver claim decisions and solutions to customers
Investigate, manage and report on a varied range of surveyed claims
Liaise with customers, determine policy cover and conduct legal liability investigations
Establish loss values and associated costs
Handle and settle a varied range of incidents via desktop
Manage claims properly, fairly and with integrity
Produce reporting on claims management and significant claims trends
Participate in policy wording and claims handling enhancement working groups
Contribute to the claims auditing process

Requirements

What you’ll need

Demonstrable experience investigating, managing and reporting on a varied range of surveyed claims
Experience investigating and handling domestic property claims
Excellent knowledge of current case law
Excellent knowledge of settlement methods
Excellent knowledge of building regulations
Excellent knowledge of market pricing
Excellent knowledge of flood, escape of water and fire damage management best practices and principles
Good knowledge and day-to-day experience with claims scoping and management software
Ability to communicate effectively with internal stakeholders
Ability to participate in claims auditing and enhancement working groups
Successful completion of thorough referencing, including credit and criminal record checks
Must not require sponsorship; the employer is unable to offer sponsorship for this role

Benefits

Comp & perks

Flexible hybrid working approach
Competitive bonus scheme; annual 4Cs performance bonus
Life assurance cover worth 4x salary
Income protection at no extra cost
Matched pension contributions up to 10%
Discounts and cashback
Free independent mortgage advice
Free access to financial wellbeing support
Thrive mental health app
Colleague assistance programme available 24/7
In-house mental health first aiders
Support groups and dedicated wellbeing team
25 days annual leave plus bank holidays
Option to buy or sell one week of leave
Health care cashback plans
Dental plans
Discounted health assessments
Cycle to work scheme
Tech schemes
Discounted and free onsite facilities
Social events throughout the year
Training and development support