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Building Network Manager
Hastings DirectBuilding Network Manager managing home repair contractors for Hastings Direct, a UK digital insurance provider. Improving contractor performance, quality, costs, resilience, and customer outcomes across the building repair network.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing contractor networks and building repair operations, ensuring compliance with regulatory and quality standards while driving improvements in cost and customer experience. Proficient in budget management, performance assessment, and strategic contractor development.
Highest-signal resume keywords
Contractor Network ManagementBudget ManagementQuality AssuranceCommercial AwarenessPerformance Improvement
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Home/Property Claims ManagementBuilding RepairsRestoration ManagementConstruction ManagementContractor GovernanceSupplier Performance ManagementCost ControlData AnalysisRoot Cause AnalysisRegulatory Compliance
Soft Skills
LeadershipCoachingCommunicationProblem-SolvingCollaboration
Tools & Technologies
Management Information SystemsPerformance Metrics
Industry Keywords
CDM RequirementsHealth and Safety StandardsQuality StandardsCustomer ExperienceContinuous Improvement
About the role
Key responsibilities & impact- Own the strategy, setup, and operational management of the Hastings Direct building repair network
- Ensure the network supports customer outcomes, quality, resilience, and commercial performance
- Find, onboard, and develop contractors with appropriate coverage, capacity, capability, and standards
- Support procurement and commercial activity, including contractor selection, requirements, and pricing arrangements
- Lead contractor performance against contractual standards for quality, timeliness, communication, complaints, cost, and customer experience
- Use MI and insights to identify trends, address root causes, and improve cost, quality, cycle time, and customer experience
- Manage budgets, forecasts, repair costs, and supplier performance
- Control spend without compromising customer outcomes
- Lead, coach, and develop colleagues supporting the repair network
- Maintain quality assurance through scope checks, technical reviews, audits, and field inspections
- Ensure contractors and internal processes meet company, contractual, conduct, regulatory, health and safety, and CDM requirements
Requirements
What you’ll need- Demonstrable experience in home/property claims, building repairs, restoration, or construction management
- Clear understanding of repair journeys and customer outcomes
- Experience managing contractor networks or supply chain partners, including onboarding, governance, performance, and continuous improvement
- Excellent commercial awareness
- Experience managing budgets, repair costs, supplier performance, and indemnity spend
- Strong understanding of contractor governance, quality assurance, risks, controls, and service standards
- Confidence using MI and insights to assess performance, identify trends, and drive improvements in cost, quality, cycle time, and customer experience
- Ability to meet company, contractual, conduct, regulatory, health and safety, and CDM requirements
- Must be able to pass credit and criminal record checks
- Employer is unable to offer sponsorship for this role
Benefits
Comp & perks- £5k car allowance
- Flexible hybrid working
- Competitive bonus scheme / annual 4Cs performance bonus
- Private medical insurance
- 4x salary life assurance cover
- Income protection at no extra cost
- Matched pension contributions up to 10%
- Discounts and cashback
- Free independent mortgage advice
- Free access to financial wellbeing support
- Mental health app and 24/7 colleague assistance programme
- In-house mental health first aiders
- Support groups and dedicated mental wellbeing team
- 27 days annual leave plus bank holidays
- Option to buy or sell one week of leave
- Health care cashback plans
- Dental plans
- Discounted health assessments
- Cycle to work scheme
- Tech schemes
- Discounted and free onsite facilities
- Social events throughout the year
- Support, training and development