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Product Manager – Digital Journeys
Hastings DirectProduct Manager improving digital claims journeys for Hastings Direct, a UK general insurance provider serving over four million customers. Driving data-led optimisation, research, roadmaps, and cross-functional service improvements.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in developing and delivering product strategy, with a strong focus on UX and service design. Capable of driving continuous improvement and optimizing digital customer journeys while ensuring compliance with internal governance and regulatory requirements.
Highest-signal resume keywords
Product Strategy DevelopmentUX And Service DesignContinuous ImprovementStakeholder EngagementData-Led Insight
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Product ManagementDigital Product OwnershipData AnalysisQualitative TechniquesQuantitative TechniquesProduct Backlog PrioritizationCompetitive AnalysisService OptimizationRoadmap DevelopmentCross-Functional Collaboration
Soft Skills
Visual CommunicationVerbal CommunicationRelationship BuildingInfluencing SkillsProblem Solving
Industry Keywords
Digital Customer JourneysClaims ManagementGovernance RequirementsCustomer-Centric CultureCost Savings
About the role
Key responsibilities & impact- Drive continuous improvement across digital customer journeys for claims
- Own accountability for product/service improvement and agreed customer and commercial outcomes
- Develop data-led insight to support product decisions
- Translate customer insight into cross-functional solutions
- Lead research with customers, colleagues and third parties
- Prioritise the product backlog
- Assess the competitive landscape and wider market factors
- Articulate product performance influences to the wider business
- Facilitate debate and challenge around risks
- Ensure internal governance and regulatory requirements are met
- Own the Claims Digital Estate, including brochureware, FAQs, and help and support content
- Contribute to the wider Digital Contact Strategy
- Collaborate with multidisciplinary teams to improve service outcomes and deliver cost savings
Requirements
What you’ll need- Demonstrable experience developing and delivering product strategy
- UX and service design capability
- Experience managing in-life digital products/services
- Strong understanding of optimisation and continuous improvement
- Previous ownership of long-term roadmaps
- Experience embedding a product/service-led culture in customer-centric organisations
- Good understanding of qualitative and quantitative techniques
- Ability to identify patterns and drive actionable insight
- Experience collaborating with multidisciplinary teams to solve complex problems
- Ability to improve service outcomes and deliver cost savings
- Strong visual and verbal communication skills
- Ability to engage and influence a broad range of stakeholders
- Ability to build effective working relationships
- Must be able to satisfy credit and criminal record checks
- Applicants must not require sponsorship; sponsorship is unavailable
Benefits
Comp & perks- £5k car allowance
- Flexible hybrid working approach
- Competitive bonus scheme / annual 4Cs performance bonus
- Private medical insurance
- 4x salary life assurance cover
- Income protection at no extra cost
- Matched pension contributions up to 10%
- Discounts and cashback
- Free independent mortgage advice
- Free access to financial wellbeing support
- Thrive mental health app
- 24/7 colleague assistance programme
- In-house mental health first aiders
- Support groups and dedicated wellbeing team
- 27 days annual leave plus bank holidays
- Option to buy or sell one week of annual leave
- Healthcare cashback plans
- Dental plans
- Discounted health assessments
- Cycle to work scheme
- Tech schemes
- Discounted and free onsite facilities
- Social events throughout the year
- Support, training and development