Technical Specialist – Customer Claims

Hastings Direct

Technical Specialist strengthening Customer Claims capability at Hastings Direct, a UK digital insurance provider. Delivering onboarding, coaching and technical development to improve colleague and customer outcomes.

Posted 8/5/2026full-timeLeicester • 🇬🇧 United KingdomMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong technical expertise in insurance claims and operational environments, with a focus on onboarding, development, and upskilling activities. Capable of using performance data to identify trends and improve colleague success and customer outcomes.

Highest-signal resume keywords

Onboarding SupportDevelopment Session DeliveryTechnical Expertise in Insurance ClaimsPerformance Data AnalysisCoaching and Upskilling

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Strong Communication SkillsFacilitation SkillsCollaborationRelationship BuildingPassion for Developing Others

Industry Keywords

Customer ClaimsContinuous ImprovementCapability GapsTechnical Learning MaterialsOperational Environment

About the role

Key responsibilities & impact

Support colleagues through structured onboarding and early development, building confidence and capability in role
Deliver development sessions, workshops and targeted upskilling activities
Support colleagues transitioning from learning into the live environment through structured development and guidance
Identify capability gaps using quality, audit and performance insight
Help build solutions to address capability issues
Review and maintain technical learning materials and development resources
Provide ongoing technical expertise and support across Customer Claims functions
Contribute to continuous improvement of onboarding, development and upskilling experiences
Partner with Team Leaders, Operational Leaders and Learning & Development to strengthen technical capability across teams
Shape future Customer Claims capability and improve colleague success, customer outcomes and functional performance

Requirements

What you’ll need

Demonstrable experience supporting colleagues through structured onboarding and early development
Demonstrable experience delivering development sessions, workshops and targeted upskilling activities
Demonstrable experience supporting colleagues transitioning into the live environment
Strong technical expertise within an insurance claims or operational environment
Proven experience using performance data and insight to identify trends and improvement opportunities
Experience supporting onboarding, development or upskilling activities, including coaching
Strong communication and facilitation skills
Ability to collaborate and build strong relationships with colleagues, wider teams and stakeholders
Passion for developing others and helping colleagues build confidence and capability
Must be able to pass thorough referencing, credit and criminal record checks
Sponsorship is not available for this role

Benefits

Comp & perks

Flexible hybrid working approach
Competitive bonus scheme and annual 4Cs performance bonus
Life assurance cover at 4x salary
Income protection at no extra cost
Matched pension contributions up to 10%
Discounts and cashback
Free independent mortgage advice
Free access to financial wellbeing support
Thrive mental health app
24/7 colleague assistance programme
In-house mental health first aiders
Support groups and dedicated wellbeing team
25 days annual leave plus bank holidays
Option to buy or sell one week of annual leave
Health care cashback plans
Dental plans
Discounted health assessments
Cycle to work scheme
Tech schemes
Discounted and free onsite facilities
Social events throughout the year
Training and development support