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Lead Auditor – Home Claims
Hastings DirectLead Home Claims auditing for Hastings Direct, a UK digital insurance provider. Managing auditors, supplier audits, risk analysis, remedial actions, and FCA-compliant improvements.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong leadership and team development capabilities while effectively managing audit processes and stakeholder relationships. Proficient in designing flexible audit approaches and conducting root cause analysis to enhance operational efficiency and compliance in a regulated environment.
Highest-signal resume keywords
Leadership ExperienceAudit ManagementStakeholder Relationship ManagementRoot Cause AnalysisRegulatory Compliance
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Audit ApproachesRisk-Based AuditsClaims ProcessesPerformance MonitoringRemedial Action TrackingAnalytical SkillsProblem-Solving SkillsFOS Complaints ManagementFinancial Performance AnalysisCommercial Initiatives Knowledge
Soft Skills
Team DevelopmentCoaching SkillsCommunication SkillsMotivational SkillsInterpersonal Skills
Industry Keywords
InsuranceFinancial ServicesHome ClaimsRegulated EnvironmentFCA Regulations
About the role
Key responsibilities & impact- Lead, motivate, and develop a team of Home Claims Auditors
- Ensure delivery of a robust and effective audit function against business objectives
- Complete operational and external audits across Home Claims
- Lead colleagues to achieve successful outcomes and maintain delivery against schedules and SLAs
- Ensure one-to-ones, team meetings, and performance development reviews are completed
- Develop understanding of internal and supplier claims processes, commercial initiatives, best practices, and customer and financial impacts
- Design and develop flexible audit approaches to capture, monitor, and measure performance
- Manage senior stakeholder relationships within suppliers
- Scope, attend, set agendas for, and provide feedback from supplier audits
- Complete and manage onsite and remote risk-based audits across suppliers
- Work with commercial teams, operational management, and Claims leadership to identify remedial actions
- Track and monitor remedial action delivery and take steps to deliver financial benefits
- Manage root cause analysis for systems, controls, and complaints including FOS complaints
- Recommend improvements to reduce justified complaints, increase renewal retention, and comply with FCA regulations
Requirements
What you’ll need- Demonstrable experience leading a group of colleagues to achieve successful outcomes
- Experience maintaining delivery against schedules and SLAs
- Experience completing one-to-ones, team meetings, and performance development reviews
- Complete understanding of internal and supplier claims processes
- Knowledge of commercial initiatives and claims best practices
- Ability to understand impacts of inefficient processes and poor outcomes on customer journeys, leakage, financial performance, and fraud
- Experience designing and developing flexible, effective audit approaches
- Experience managing senior supplier stakeholder relationships
- Experience completing and managing onsite and remote risk-based audits
- Experience identifying remedial actions and tracking delivery
- Experience managing root cause analysis for systems, controls, and complaints including FOS complaints
- Strong audit experience, ideally with external suppliers, in a regulated environment such as insurance or financial services
- Proven leadership experience with strong coaching and team development skills
- Strong analytical and problem-solving skills
- Ability to interpret management information to identify risk and opportunity and proactively resolve issues
- Knowledge of home or household claims in an insurance setting is advantageous
- Must undergo thorough referencing, including credit and criminal record checks
- Hastings Direct is unable to offer sponsorship for this role
Benefits
Comp & perks- Competitive bonus scheme; all colleagues are eligible for the annual 4Cs performance bonus
- Flexible hybrid working approach
- Private medical insurance
- 4x salary life assurance cover
- Income protection at no extra cost
- Matched pension contributions up to 10%
- Discounts and cashback
- Free independent mortgage advice
- Free access to financial wellbeing support
- Thrive mental health app
- 24/7 colleague assistance programme
- In-house mental health first aiders
- Support groups and dedicated wellbeing team
- 27 days annual leave plus bank holidays
- Option to buy or sell one week of annual leave
- Health care cashback plans
- Dental plans
- Discounted health assessments
- Cycle to work scheme
- Tech schemes
- Discounted and free onsite facilities
- Social events throughout the year
- Training and development support
- £5k car allowance