Home Claims Scoping Specialist

Hastings Direct

Home Claims Scoping Specialist reviewing repair schedules and ensuring accuracy in insurance claims. Maintaining technical quality and supporting customer outcomes in Hastings Direct's home insurance sector.

Posted 7/29/2026full-timeLeicester • 🇬🇧 United KingdomMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in building pathology and home insurance policy terms, ensuring accurate repair scopes and fair claim settlements. Focuses on technical quality and continuous improvement to enhance claims handling and minimize leakage.

Highest-signal resume keywords

Building Pathology ExpertiseHome Insurance Policy KnowledgeRepair Scheduling Tools ExperienceAttention to DetailCustomer Focused Mindset

ATS Keywords

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Applicant Tracking System Keywords

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Tools & Technologies

Repair Scheduling ToolsScoping Platforms

Industry Keywords

Claims HandlingTechnical AssuranceLeakage MinimizationRepair ScopesSettlement Calculations

About the role

Key responsibilities & impact

Provide technical assurance across Hastings Direct Home Insurance claims by reviewing repair schedules and reports produced by internal teams and external supply chain partners
Ensure policy terms and conditions are applied correctly, repair scopes are accurate and proportionate, and claim settlements are fair, consistent, and controlled to minimise leakage
Maintain technical quality, supporting good customer outcomes, and protecting the business from leakage
Assess potential leakage, over-scoping, under-scoping, duplication or inaccuracies in repair schedules and settlement calculations
Provide clear, evidence-based feedback and recommendations to improve technical accuracy and consistency across claims handling
Contribute to continuous improvement initiatives within Home Claims to strengthen technical standards and control indemnity spend

Requirements

What you’ll need

Deep understanding of building pathology, including the ability to identify likely causes of damage and appropriate methods of repair
Strong working knowledge of home insurance policy terms and conditions, including how cover, exclusions and limits apply to claim outcomes
Practical experience of using repair scheduling tools and scoping platforms, alongside experience of reviewing repair schedules, estimates, reports and settlement values within a home claims setting
Outstanding attention to detail – able to identify inconsistencies, omissions and cost inaccuracies
A customer focused mindset, balanced with strong commercial awareness

Benefits

Comp & perks

Flexible working – we champion a flexible hybrid working approach – please speak to your recruiter to discuss in more detail
Competitive bonus scheme - all colleagues are eligible for our annual 4Cs performance bonus
Financial wellbeing – as well as providing you with 4x your salary with our life assurance cover, income protection at no extra cost, and matched pension contributions up to 10%, we are proud to provide you with an award winning package which includes – discounts, cashback, free independent mortgage advice and free access to financial wellbeing support
Mental wellbeing programme – we have the thrive mental health app, our colleague assistance programme available 24/7, our own in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs
25 days annual leave + bank holidays, with the option to buy or sell one of your weeks, access to our health care cash back plans, dental plans, discounted health assessments, Cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more...