Claims Motor Engineer – Team Leader

Hastings Direct

Team Leader inspiring a team of skilled Motor Claims Engineering specialists at Hastings Direct. Providing coaching, performance monitoring, and ensuring customer satisfaction while meeting regulatory objectives.

Posted 7/17/2026full-timeLeicester • 🇬🇧 United KingdomSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong leadership in developing high-performing teams within Motor Claims Engineering, focusing on customer-centric decision-making and continuous improvement through performance data analysis. Capable of fostering stakeholder relationships while ensuring compliance with regulatory and governance standards.

Highest-signal resume keywords

People LeadershipCustomer Experience ManagementStakeholder ManagementCoaching and DevelopmentPerformance Data Analysis

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Effective CommunicationAttention to DetailTeam EngagementChange ManagementContinuous Self-Development

Industry Keywords

Motor Claims EngineeringCustomer-Centric CultureRegulatory ComplianceRisk ManagementGovernance Requirements

About the role

Key responsibilities & impact

As a Motor Claims Engineering Team Leader, you'll inspire and develop a team of skilled Motor Claims Engineering specialists.
With customer outcomes at the heart of every decision, you'll provide coaching and development, use performance data to drive improvements, and support your team in delivering fair, commercially sound decisions while meeting regulatory and business objectives.
Lead, coach and develop a high-performing team of Motor Claims Engineering colleagues, driving engagement and capability.
Foster a customer-centric culture where fair, commercially sound decisions deliver excellent customer outcomes.
Use performance data and insights to identify opportunities, monitor objectives, and drive continuous improvement.
Deliver tailored coaching and development plans that build technical expertise, accountability and continuous learning.
Lead and support colleagues through change, promoting a positive mindset and alignment with business goals and culture.
Build strong stakeholder relationships while ensuring regulatory, risk and governance requirements are consistently met.

Requirements

What you’ll need

Proven experience in people leadership, with a strong understanding of delivering a market-leading customer experience and creating a customer-focused culture within a team.
Experienced in stakeholder management and coaching, with the ability to build effective relationships and develop high-performing teams.
Proven experience in driving results and meeting or exceeding targets while keeping the customer at the heart of every decision.
Experienced in communicating effectively, with strong attention to detail and a commitment to continuous self-development and supporting the growth of others.

Benefits

Comp & perks

Flexible working – we champion a flexible hybrid working approach – please speak to your recruiter to discuss in more detail
Competitive bonus scheme - all colleagues are eligible for our annual 4Cs performance bonus
Financial wellbeing – as well as providing you with 4x your salary with our life assurance cover, income protection at no extra cost, and matched pension contributions up to 10%, we are proud to provide you with an award-winning package which includes – discounts, cashback, free independent mortgage advice and free access to financial wellbeing support
Mental wellbeing programme – we have the thrive mental health app, our colleague assistance programme available 24/7, our own in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs
25 days annual leave + bank holidays, with the option to buy or sell one of your weeks, access to our health care cash back plans, dental plans, discounted health assessments, Cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more...