Large and Complex Loss Claims Technician

Hastings Direct

Large Loss Technician managing significant bodily injury claims for Hastings Direct. Enhancing technical expertise in the growing Bodily Injury department.

Posted 7/15/2026full-timeLeicester • 🇬🇧 United KingdomMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing high-value motor bodily injury claims, with a strong understanding of legal frameworks and the ability to mentor and coach colleagues. Proven analytical skills to identify trends and ensure effective claim resolution.

Highest-signal resume keywords

Motor Bodily Injury Claims ManagementTechnical Knowledge of Liability and CausationMentoring and Coaching ExperienceAnalytical CapabilityUnderstanding of Legal Frameworks

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims Cost ManagementQuantum AssessmentRehabilitation StrategyLitigation StrategyTechnical AuditsFraud PreventionDecision MakingStakeholder Engagement

Soft Skills

Negotiation SkillsCoaching AbilityCommunication Skills

Tools & Technologies

Computer Literacy

Industry Keywords

CPROgden PrinciplesCase Law DevelopmentsForensic AccountingClaims Resolution

About the role

Key responsibilities & impact

Managing your own portfolio of complex motor personal injury claims, typically valued up to £250k, working within agreed authority levels and business defined criteria to ensure consistent and effective decision making
Engaging and negotiating with a wide range of stakeholders to drive efficient and fair claim resolution. This includes customers, witnesses, insurers, solicitors, repairers, engineers, forensic accountants, investigators, medical agencies, police authorities and a multitude of other third parties
Supporting colleagues through technical coaching and guidance and acting as a technical referral point – providing coaching, mentoring and training to ensure our colleagues build confidence and capability in handling complex bodily injury claims
Conducting technical audits as required, accurately recording any findings and highlighting emerging trends or knowledge gaps
Identifying and preventing fraudulent activity, ensuring claims are handled with diligence and integrity
Participating in strategic projects aimed at enhancing our technical capability and ensuring the unit stays ahead of industry trends and best practice

Requirements

What you’ll need

Proven experience in handling high value motor bodily injury claims – with regular exposure to cases exceeding £150k-250k
Sound demonstrable technical knowledge of motor injury claims including liability, causation, quantum assessment, rehabilitation and litigation strategy
Sound understanding of legal frameworks, including the CPR, case law developments, Ogden principles and claims cost management
Experience of mentoring or coaching others, acting as a technical referral point or contributing to capability development
Experience of working with external suppliers such as solicitors, counsel, medical experts etc.
Strong analytical capability – able to identify trends – alongside good computer literacy

Benefits

Comp & perks

Flexible working – we champion a flexible hybrid working approach – please speak to your recruiter to discuss in more detail
Competitive bonus scheme - all colleagues are eligible for our annual 4Cs performance bonus
Financial wellbeing – as well as providing you with 4x your salary with our life assurance cover, income protection at no extra cost, and matched pension contributions up to 10%, we are proud to provide you with an award winning package which includes – discounts, cashback, free independent mortgage advice and free access to financial wellbeing support
Mental wellbeing programme – we have the thrive mental health app, our colleague assistance programme available 24/7, our own in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs
25 days annual leave + bank holidays, with the option to buy or sell one of your weeks, access to our health care cash back plans, dental plans, discounted health assessments, Cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more …