Colleague Assurance Manager

Hastings Direct

Colleague Assurance Manager leading and inspiring assurance capabilities at Hastings Direct, a digital insurance provider. Ensuring effective governance in customer-facing operations with a focus on outcomes and risk management.

Posted 7/10/2026full-timeLeicester • 🇬🇧 United KingdomMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Leading our Hastings Colleague Assurance capability, providing clear assurance leadership and credible challenge that gives the business confidence in colleague assessment standards, customer outcomes and emerging risk visibility
Leading the Colleague Assurance team and owning the effective operation of colleague assurance governance and controls across customer-facing operations
Setting assurance priorities, shaping how colleague assurance is targeted and governed as we reshape our Quality Assurance model and make risk-based prioritisation decisions that move the function from activity based checking to outcome focused assurance
Developing accreditation, calibration and capability development to ensure consistent interpretation of QA standards, strong professional judgement and effective quality governance
Building and developing a high-performing Colleague Assurance team, making risk-based prioritisation and resource decisions while fostering accountability, challenge and continuous improvement
Driving the shift from volume-based checking to targeted, analytics led, end to end customer journey assurance, focusing effort on the areas of greatest customer, conduct and operational risk
Acting as the lead for the Colleague Assurance pillar, providing insight, assurance expertise and constructive challenge to influence governance outcomes, operational improvements and senior stakeholder decisions

Requirements

What you’ll need

Strong quality assurance leadership experience, including managing assurance activity within insurance, financial services or other regulated environment
Strong knowledge of FCA regulation, Consumer Duty and customer outcome-focused assurance with a clear understanding of QA frameworks, governance and assurance methodologies
Proven leadership capability, with experience of developing high-performing teams through coaching, calibration, accreditation and quality governance
Strong analytical and risk-based decision making skills, using data and insight to identify risks, prioritise assurance activity and drive improvements
Excellent stakeholder management and influencing skills, with experience presenting assurance insight and providing constructive challenge to senior leaders
Resilient and adaptable change leader, able to collaborate across multiple functions and drive continuous improvement in quality, assurance effectiveness and customer outcomes

Benefits

Comp & perks

Flexible working – we champion a flexible hybrid working approach – please speak to your recruiter to discuss in more detail
Competitive bonus scheme - all colleagues are eligible for our annual 4Cs performance bonus
Physical wellbeing – as a Band 4 colleague, Hastings pay for you to receive private medical Insurance (also known as PMI). This gives you flexibility and convenience to see a specialist or consultant and allows you to decide when and where you will be seen
Financial wellbeing – as well as providing you with 4x your salary with our life assurance cover, income protection at no extra cost, and matched pension contributions up to 10%, we are proud to provide you with an award winning package which includes – discounts, cashback, free independent mortgage advice and free access to financial wellbeing support
Mental wellbeing programme – we have the thrive mental health app, our colleague assistance programme available 24/7, our own in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs
27 days annual leave + bank holidays, with the option to buy or sell one of your weeks, access to our health care cash back plans, dental plans, discounted health assessments, Cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more...

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Hard Skills & Tools

Quality Assurance FrameworksGovernance MethodologiesRisk-Based PrioritizationData AnalysisAccreditation Development

Soft Skills

Stakeholder InfluenceChange LeadershipCollaborationContinuous ImprovementResilience