Transformation Manager – Home Claims

Hastings Direct

Transformation Manager leading end-to-end operational transformation for Hastings Direct. Driving strategic change across Home Claims while leveraging digital and technology solutions.

Posted 7/10/2026full-timeLeicester • 🇬🇧 United KingdomMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in operational transformation and process improvement within the insurance sector, leveraging digital tools to drive scalable change. Skilled in building business cases with clear ROI and aligning transformation plans with strategic priorities.

Highest-signal resume keywords

Operational TransformationProcess ImprovementDigital TransformationBusiness Case DevelopmentChange Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Transformation DeliveryProgram ScopingPortfolio ShapingStrategic PrioritizationROI Modelling

Soft Skills

Cross-Functional LeadershipCollaborationInsight-Driven Decision Making

Tools & Technologies

Digital ToolsTechnology Platforms

Industry Keywords

InsuranceChange InitiativesPerformance Measurement

About the role

Key responsibilities & impact

Driving end to end transformation that delivers real impact faster, smarter and sustainably
Leading cross functional teams, turning strategy into action and embedding lasting change across Hastings Direct
Championing a test-and-learn culture, taking proportionate risks and refining solutions based on insight, performance and customer feedback
Leveraging digital and technology tools and platforms to enable scalable and efficient transformation
Defining and shaping business requirements and success measures in partnership with Operational, Commercial and Supplier teams

Requirements

What you’ll need

Proven experience in delivering operational transformation, process improvements or change initiatives within insurance
Proven experience in scoping and delivering large technology enabled/digital and commercial programmes of work end to end
Background in portfolio shaping including prioritisation, sequencing and linking strategic big bets to actionable delivery plans
Demonstrable experience in building and presenting business cases independently with clear benefits and ROI modelling
Experience in leading and delivering multiple types of transformation plans aligned to strategic priorities

Benefits

Comp & perks

Flexible working – we champion a flexible hybrid working approach
Competitive bonus scheme - all colleagues are eligible for our annual 4Cs performance bonus
Private medical Insurance (also known as PMI)
Life assurance cover up to 4x salary
Income protection at no extra cost
Matched pension contributions up to 10%
Discounts, cashback, and free independent mortgage advice
Free access to financial wellbeing support
Thrive mental health app and 24/7 colleague assistance programme
In-house mental health first aiders and support groups
27 days annual leave + bank holidays, with the option to buy or sell one of your weeks
Health care cash back plans, dental plans, discounted health assessments, Cycle to work and tech schemes, discounted and free onsite facilities, social events