Operations Analytics Manager – Retail Operations

Hastings Direct

Operations Analytics Manager driving performance across Retail Operations for Hastings Direct, a digital insurance provider serving over four million customers in the UK.

Posted 7/10/2026full-timeBexhill • 🇬🇧 United KingdomMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading operational analytics and performance reporting, with a strong ability to translate complex data into actionable insights that drive customer outcomes. Proven leadership in coaching high-performing teams and collaborating across functions to support strategic initiatives.

Highest-signal resume keywords

Operational Analytics LeadershipData Visualization (PowerBI)Performance ReportingPeople LeadershipCustomer Journey Analysis

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Operational AnalyticsPerformance ReportingData AnalysisData VisualizationData Interpretation

Soft Skills

Clear CommunicationStorytellingCoachingCollaboration

Tools & Technologies

PowerBI

Industry Keywords

Retail OperationsCustomer ExperienceInsuranceRegulated Environment

About the role

Key responsibilities & impact

Responsible for leading analytics that drive performance, efficiency and customer outcomes across Retail Operations
Working at the intersection of data, operations and customer experience
Translating complex operational data into actionable insight that informs decision-making at both tactical and strategic levels
Line management responsibility
Leading the coordination and data element of benefit tracking that assesses the success of initiatives
Supporting three-year plan process, working with partners across Operations, Commercial and Finance
Acting as a trust analytics partner to operational leaders presenting evidence-based insights to influence decisions

Requirements

What you’ll need

Demonstrable experience in leading the delivery of high quality operational analytics, insights, dashboards and performance reporting
Understanding of storytelling to a variety of stakeholders
Developing a deep understanding of customer journeys, processes and demand drivers
Experience with large, complex data sets and data visualisation tools (PowerBI)
Proven people leadership experience, with demonstrable knowledge of coaching and developing high-performing teams
Clear and confident communicator – able to translate complex data into clear and straightforward recommendations
Knowledge of working in insurance or other regulated environment or large customer operation is beneficial.

Benefits

Comp & perks

Flexible working – we champion a flexible hybrid working approach – please speak to your recruiter to discuss in more detail
Competitive bonus scheme - all colleagues are eligible for our annual 4Cs performance bonus
Physical wellbeing – Hastings pay for you to receive private medical Insurance (also known as PMI).
Financial wellbeing – providing you with 4x your salary with our life assurance cover, income protection at no extra cost, and matched pension contributions up to 10%
Mental wellbeing programme – we have the thrive mental health app, our colleague assistance programme available 24/7, our own in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs
27 days annual leave + bank holidays, with the option to buy or sell one of your weeks
Access to our health care cash back plans, dental plans, discounted health assessments, Cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year