Claims Technical Lead – Complex Bodily Injury

Hastings Direct

Claims Technical Lead supporting the development of the Motor Bodily Injury function at Hastings Direct. Strengthening technical capability and ensuring high-quality outcomes for customers and the business.

Posted 7/9/2026full-timeLeicester • 🇬🇧 United KingdomSeniorWebsite

About the role

Key responsibilities & impact

Support the ongoing development of our Motor Bodily Injury function
Play a key role in strengthening the technical capability of our Claims teams
Ensure continued delivery of high-quality outcomes for both our customers and our business
Collaborate with the Head of Large Loss to define and implement the technical strategy across the unit responsible for managing claims up to £250k
Lead the design and implementation of a structured development pathway that enhances the technical capability, confidence and progression of high value injury handlers across the department
Support colleagues through technical coaching and guidance
Provide insights to improve efficiency, reduce indemnity spend and strengthen decision-making
Monitor and interpret changes across the bodily injury landscape and ensure our teams adapt to emerging requirements
Help shape our technical standards, quality controls and governance frameworks

Requirements

What you’ll need

Significant experience in handling high-value motor bodily injury claims, ideally up to £500k
Excellent knowledge of indemnity principles, insurance contract, RTA, MIB Articles of Association (including Article 75), BI legislation, protocols and frameworks (including CPR, JCG, Consumer Duty, MOJ, OIC and Intermediate Track)
Experience of coaching and/or mentoring colleagues with a proven ability to help lift capability across the team, reviewing high value files and providing feedback that is both supporting and development focused
Strong complaints handling knowledge and experience with the ability to resolve issues effectively and in line with regulatory expectations

Benefits

Comp & perks

Flexible working – we champion a flexible hybrid working approach
Competitive bonus scheme - all colleagues are eligible for our annual 4Cs performance bonus
Physical wellbeing – as a Band 4 colleague, Hastings pay for you to receive private medical Insurance (also known as PMI)
Financial wellbeing – as well as providing you with 4x your salary with our life assurance cover, income protection at no extra cost, and matched pension contributions up to 10%
Mental wellbeing programme – we have the thrive mental health app, our colleague assistance programme available 24/7, our own in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs
27 days annual leave + bank holidays, with the option to buy or sell one of your weeks
Access to our health care cash back plans, dental plans, discounted health assessments, Cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Motor Bodily Injury ClaimsIndemnity PrinciplesInsurance Contract KnowledgeRTA KnowledgeMIB Articles of AssociationBI LegislationCPR FrameworkConsumer Duty KnowledgeMOJ ProtocolsIntermediate Track Knowledge

Soft Skills

CoachingMentoringProblem-SolvingCommunicationCollaboration