Claims Team Leader – Third Party Property Damage

Hastings Direct

Claims Team Leader managing Third Party Property Damage claims in a digital insurance firm. Leading a team to ensure claims handling efficiency and regulatory compliance while focusing on customer outcomes.

Posted 7/8/2026full-timeLeicester • 🇬🇧 United KingdomSeniorWebsite

About the role

Key responsibilities & impact

You’ll lead our Third Party Property Damage team, ensuring claims are handled efficiently, accurately, and in line with company and regulatory standards, whilst keeping customer outcomes at the heart of everything you do.
Working closely with the Claims Operations Manager, you’ll provide day-to-day leadership and support to colleagues by setting clear objectives, driving performance, and fostering a culture of coaching and development through regular 1:1s, Personal Development Reviews and team meetings.
Set and manage annual and monthly objectives, providing regular 1:1s to review performance, recognise success, identify development opportunities and offer ongoing support.
Ensure Performance Development Reviews (PDRs) are completed to a high standard and within agreed business timescales, supporting colleague growth and career development.
Manage employee relations and HR matters confidently and consistently, ensuring compliance with company policies, procedures, and best practice.
Drive colleague development through tailored monthly coaching plans, regular feedback, and engaging team meetings that promote collaboration, performance, and continuous improvement.

Requirements

What you’ll need

Proven experience in people leadership, with a strong understanding of delivering a market-leading customer experience and creating a customer-focused culture within a team
Experienced in stakeholder management and coaching, with the ability to build effective relationships and develop high-performing teams
Proven experience in driving results and meeting or exceeding targets while keeping the customer at the heart of every decision
Experienced in communicating effectively, with strong attention to detail and a commitment to continuous self-development and supporting the growth of others.

Benefits

Comp & perks

Flexible working – we champion a flexible hybrid working approach – please speak to your recruiter to discuss in more detail
Competitive bonus scheme - all colleagues are eligible for our annual 4Cs performance bonus
Financial wellbeing – as well as providing you with 4x your salary with our life assurance cover, income protection at no extra cost, and matched pension contributions up to 10%, we are proud to provide you with an award-winning package which includes – discounts, cashback, free independent mortgage advice and free access to financial wellbeing support
Mental wellbeing programme – we have the thrive mental health app, our colleague assistance programme available 24/7, our own in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs
25 days annual leave + bank holidays, with the option to buy or sell one of your weeks
Access to our health care cash back plans, dental plans, discounted health assessments, Cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more...

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Soft Skills

Effective CommunicationAttention to DetailRelationship BuildingContinuous Self-Development