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Recovery Negotiator, Advisor
Hastings DirectRecovery Negotiator managing claims for Hastings Direct, focusing on recovering costs and communicating with stakeholders. Full training provided in a hybrid working environment.
About the role
Key responsibilities & impact- Communicate effectively with policyholders and stakeholders via phone, written correspondence, and webchat to provide updates and resolve claims.
- Assess and validate claims, ensuring policy coverage, setting accurate reserves, and processing payments in line with procedures.
- Manage claims proactively using diary systems, handling scheme claims within agreed terms, and escalating suspected fraud appropriately.
- Investigate liability and make informed decisions on claim outcomes, including admissions or disputes.
- Handle challenging conversations and complaints with professionalism and empathy, maintaining high service standards.
- Work towards individual and team KPIs, contributing to overall business performance and continuous improvement.
Requirements
What you’ll need- Previous claims or recovery experience is advantageous, but full training will be provided.
- Strong customer service skills with a background in telephony-based roles.
- Excellent attention to detail and accurate data entry capabilities.
- Solid administrative skills with a proactive and organized approach to work.
- Good IT proficiency, particularly in Microsoft Excel, Word, and Access.
- Proven problem-solving ability and a track record of delivering results.
Benefits
Comp & perks- Up to 5% annual discretionary Bonus
- Hybrid working (1 day per week in the office with the option to do more depending on your preference)
- A fantastic open plan modern office
- We promote a relaxed, friendly & diverse working environment
- 'Harrys' - a great onsite restaurant, with a wide range of choice at breakfast and lunchtime & an on-site Costa coffee
- 25 days holiday and bank holidays equivalent (plus buy and sell up to 5 days)
- Pension match up to 10% of your salary
- Life insurance (4 x base salary)
- Discounted Hasting Direct products
- Discounts & cashback with well-known retailers
- Tech scheme, cycle to work, health assessments, and skin check - on completion of probation
- Refer a friend scheme - earn £500 for every friend you refer
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Claims AssessmentData EntryAdministrative SkillsFraud InvestigationPayment Processing
Soft Skills
Effective CommunicationProfessionalismEmpathyOrganizational Skills