Supplier Relationship Executive – Repair Network

Hastings Direct

Supplier Relationship Executive managing implementation and oversight of building repair network for Hastings Direct. Supporting onboarding, governance, and relationship management with contractors across UK regions.

Posted 7/7/2026full-timeLeicester • 🇬🇧 United KingdomMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Providing deep industry knowledge and supporting the implementation and ongoing management of Hastings own building repair network
Coordinating and managing contractor onboarding, ongoing assurance requirements and undertaking regular contractor governance (including monthly and quarterly management meetings)
Implementing and maintaining a strong contractor management framework for robust oversight of customer outcomes from contractor services
Using contractor, market and system MI to provide deep analysis on operational and commercial performance, identifying key improvement opportunities and delivering these through to fruition
Working closely with the contractor network to build strong relationships and a clear view of individual contractor performance to support the implementation and delivery of improvements
Creating and maintaining clear and straightforward network performance reporting for the team and stakeholders at all levels – liaising with stakeholders to ensure strong feedback loops and communication channels

Requirements

What you’ll need

Extensive experience with a national building repair network
Strong market knowledge of building repair costs and commercial dynamics within insurance claims
Strong analytical ability with demonstrable experience of working with MI and translating to a variety of different stakeholders – able to tailor communication and approach
Strong relationship building skills with the ability to influence change

Benefits

Comp & perks

Flexible working – we champion a flexible hybrid working approach
Competitive bonus scheme - all colleagues are eligible for our annual 4Cs performance bonus
Financial wellbeing – as well as providing you with 4x your salary with our life assurance cover, income protection at no extra cost, and matched pension contributions up to 10%, we are proud to provide you with an award winning package which includes – discounts, cashback, free independent mortgage advice and free access to financial wellbeing support
Mental wellbeing programme – we have the thrive mental health app, our colleague assistance programme available 24/7, our own in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs
25 days annual leave + bank holidays, with the option to buy or sell one of your weeks, access to our health care cash back plans, dental plans, discounted health assessments, Cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more...

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Hard Skills & Tools

Contractor Management FrameworkOperational Performance AnalysisCommercial Performance ImprovementContractor OnboardingGovernance Requirements

Soft Skills

Analytical AbilityInfluencing ChangeCommunication Skills