Home Claims Recovery Specialist

Hastings Direct

Home Claims Recovery Specialist at Hastings Direct working to recover insurance claims for damages. Supporting customers throughout the recovery journey with effective communication and collaboration.

Posted 7/7/2026full-timeLeicester • 🇬🇧 United KingdomMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Act as a specialist within Home Claims, using your recovery knowledge and experience to proactively pursue the successful recovery of Hastings’ outlay against the party or parties responsible for the damage to our Customer’s home
Supporting our Customers, helping them understand the recovery journey and keeping them updated throughout the life of the claim
Taking a rigorous approach to recoveries by working effectively with our legal panel, when required, to achieve the best possible outcomes
Proactively managing and maintaining a portfolio of home recovery claims ranging in complexity and value and, where appropriate, instructing panel solicitors to assist with the recovery and initiate legal proceedings
Managing recovery referrals from colleagues and suppliers, thoroughly investigating claims to identify and progress valid recoveries and working closely with the wider Home Claims colleagues to increase awareness of recoveries and ensuring these opportunities are identified
Working with our supply chain to build robust processes to maximise recovery opportunities and success and assisting with the measurement of supplier performance on recoveries
Maintaining accurate financials on all claims owned within the portfolio, adhering to the recovery reserving philosophy and applying a true reserve based on realistic recovery prospects
Ensuring our customers are kept up to date of all material developments, including how we arrive at any claims decision that will impact them, by telephone (inbound and outbound) and written correspondence
Using recovery claims knowledge and all available investigations tools to resolve liability and quantum challenges

Requirements

What you’ll need

Previous experience of handling home insurance claim recoveries (and general experience of handling home claims and understanding general home claims processes)
Sound knowledge and experience of understand relevant legal principles and case law
Outstanding communication and organisational skills, ensuring our customers are always kept updated
Experience of handling property liability claims would be beneficial

Benefits

Comp & perks

Flexible working – we champion a flexible hybrid working approach – please speak to your recruiter to discuss in more detail
Competitive bonus scheme - all colleagues are eligible for our annual 4Cs performance bonus
Financial wellbeing – as well as providing you with 4x your salary with our life assurance cover, income protection at no extra cost, and matched pension contributions up to 10%, we are proud to provide you with an award winning package which includes – discounts, cashback, free independent mortgage advice and free access to financial wellbeing support
Mental wellbeing programme – we have the thrive mental health app, our colleague assistance programme available 24/7, our own in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs
25 days annual leave + bank holidays, with the option to buy or sell one of your weeks, access to our health care cash back plans, dental plans, discounted health assessments, Cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more...

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Hard Skills & Tools

Home Claims ProcessingRecovery Claims KnowledgeClaims Investigation ToolsFinancial ManagementLegal Proceedings Initiation

Soft Skills

Outstanding Communication SkillsOrganizational Skills