Claims Commercial Manager – Third Party

Hastings Direct

Commercial Manager executing commercial and trading strategies for Hastings Direct, a digital insurance provider. Delivering performance improvements and managing external supplier relationships in the claims process.

Posted 7/4/2026full-timeLondon • 🇬🇧 United KingdomMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Deliver the execution of our commercial and trading strategy
Drive data-led performance improvement opportunities, working across our matric (including Commercial, Supplier Management, Engineering, Operations, Audit etc.) and external suppliers to prioritise, secure resource and deliver outcomes
Manage contractual relationships with external suppliers to achieve excellent commercial and customer outcomes
Manage risk and business continuity within the department, developing appropriate strategies to mitigate threats
Own the commercial performance of a key component of claims
Identify trading performance improvement opportunities

Requirements

What you’ll need

Claims/insurance experience is highly beneficial or commercial management experience from other regulated industries such as financial services, energy etc.
Proven commercial and analytical ability – able to understand how data drives the best decision-making and able to translate complex data into a logical and structured way, explaining to technical and non-technical stakeholders
Comfortable with innovation and disruption in an ever evolving industry – able to demonstrate how you’ve driven performance in a similar role
Strong leadership skills – able to coach, mentor and develop more junior team members

Benefits

Comp & perks

Flexible working – we champion a flexible hybrid working approach – please speak to your recruiter to discuss in more detail
Competitive bonus scheme - all colleagues are eligible for our annual 4Cs performance bonus
Physical wellbeing – as a Band 4 colleague, Hastings pay for you to receive private medical Insurance (also known as PMI). This gives you flexibility and convenience to see a specialist or consultant and allows you to decide when and where you will be seen
Financial wellbeing – as well as providing you with 4x your salary with our life assurance cover, income protection at no extra cost, and matched pension contributions up to 10%, we are proud to provide you with an award winning package which includes – discounts, cashback, free independent mortgage advice and free access to financial wellbeing support
Mental wellbeing programme – we have the thrive mental health app, our colleague assistance programme available 24/7, our own in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs
27 days annual leave + bank holidays, with the option to buy or sell one of your weeks, access to our health care cash back plans, dental plans, discounted health assessments, Cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more...

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Hard Skills & Tools

Commercial Strategy ExecutionPerformance ImprovementContract ManagementData-Driven Decision MakingBusiness Continuity Planning

Soft Skills

CoachingMentoringStakeholder CommunicationInnovation Management