Claims Communications Executive
Hastings Direct
full-time
Posted on:
Location Type: Hybrid
Location: Bexhill • 🇬🇧 United Kingdom
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Ensure relevant and timely customer communications are sent during the claims journey across email, text message, digital notifications and printed letters
- Collaborate with cross-functional teams (Claims SMEs, Compliance, Legal, customer service) to gather customer pain points, complaints and communication requirements
- Work with Claims process lead to review As-Is and To-Be process maps and define why, what, how, when and to whom communications should be generated
- Identify areas of improvement and develop strategies to streamline transactional communication workflows
- Review live outputs, update Technical Specifications and contribute to overall project plans
- Support the Claims Transformation to integrate communications with Mobile App, My Account and Operational Teams
Requirements
- Excellent written and verbal communication skills with a keen eye for detail
- Strong organisational and time management abilities, able to handle multiple tasks and meet deadlines
- Exceptional interpersonal skills to collaborate with cross-functional teams and build trusted relationships with stakeholders
- Analytical thinking and problem-solving capabilities to identify process and communications gaps and propose solutions
- Proficiency in creating clear, concise and logical communications content (not design)
- Understanding when to leverage the most appropriate delivery channel for customer audiences
- Ideally experience in the insurance industry (ideally Claims); experience in a highly regulated industry is an acceptable substitute
- Ability to work collaboratively with Claims SMEs, Compliance, Legal and customer service representatives
Benefits
- Flexible working – flexible hybrid working approach (one day per week on site)
- Competitive bonus scheme - annual 4Cs performance bonus
- Financial wellbeing: 4x salary life assurance, income protection at no extra cost, matched pension contributions up to 10%, discounts, cashback, free independent mortgage advice, free access to financial wellbeing support
- Mental wellbeing programme: thrive mental health app, colleague assistance programme available 24/7, in-house mental health first aiders, support groups and dedicated team
- 25 days annual leave + bank holidays, option to buy or sell one of your weeks
- Access to health care cash back plans and dental plans
- Discounted health assessments
- Cycle to work and tech schemes
- Discounted and free onsite facilities and social events throughout the year
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
process mappingtransactional communication workflowstechnical specificationscommunication content creation
Soft skills
written communicationverbal communicationorganizational skillstime managementinterpersonal skillsanalytical thinkingproblem-solvingcollaboration