Telematics Intervention Manager

Hastings Direct

Telematics Intervention Manager at Hastings Direct, focusing on data-driven strategies for customer outcomes and risk mitigation. Leading a team to implement telematics-based interventions in motor insurance.

Posted 6/18/2026full-timeBexhill • 🇬🇧 United KingdomMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

PythonSQL

About the role

Key responsibilities & impact

Lead a small team of analysts to support improved customer outcomes, risk mitigation, and portfolio performance through telematics-based interventions
Prioritise team resource and intervention workstreams to support portfolio performance, loss ratio targets, and growth objectives
Analyse telematics, policy, claims, and customer data to identify opportunities for targeted behavioural interventions and risk improvement
Develop and deliver insights using telematics data and new analytical approaches
Take end-to-end ownership of interventions, from idea generation and analysis through to implementation and review
Design, implement, and refine intervention strategies to improve driving behaviour and reduce claims frequency/severity
Identify customer segments where targeted interventions can have the greatest positive impact
Ensure all interventions are fair, transparent, and deliver good customer outcomes in line with regulatory expectations

Requirements

What you’ll need

Experience or understanding of general insurance, ideally with exposure to motor or telematics products
Experience or understanding of version control systems (e.g. Git/GitHub) is helpful, but not essential
Experience working with data (e.g. behavioural or time-series data) or a strong interest in developing these skills
A commercial mindset balancing customer outcomes, risk, and business performance
Strong communication and stakeholder management skills, with the ability to work collaboratively across teams
SQL and Python are preferred; experience in other languages is welcome

Benefits

Comp & perks

Competitive bonus scheme - all colleagues are eligible for our annual 4Cs performance bonus
27 days annual leave + bank holidays, with the option to buy or sell one of your weeks
Private medical Insurance (also known as PMI)
Financial wellbeing – 4x your salary with life assurance cover, income protection at no extra cost, and matched pension contributions up to 10%
Discounts, cashback, free independent mortgage advice, and free access to financial wellbeing support
Mental wellbeing programme – including the thrive mental health app, 24/7 assistance, and in-house mental health first aiders
Flexible hybrid working approach + social events throughout the year
Access to health care cash back plans, dental plans, and discounted health assessments

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Hard Skills & Tools

SQLPythondata analysisbehavioural data analysistime-series data analysisintervention strategy designrisk mitigationportfolio performance analysistelematics data analysisversion control systems

Soft Skills

communication skillsstakeholder managementteam leadershipcollaborationcommercial mindsetanalytical thinkingproblem-solvingresource prioritizationcustomer focustransparency