Commercial Performance Analyst – Home Claims

Hastings Direct

Commercial Performance Analyst within Home Claims enabling data driven decisions through analytics and technology at Hastings Direct. A critical partner for Commercial Managers translating data into actionable insights.

Posted 6/18/2026full-timeLeicester • 🇬🇧 United KingdomMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

As a Commercial Performance Analyst within Home Claims, you’ll be a critical partner to our Commercial Managers, enabling data driven decision making and unlocking value through insight, analytics and technology.
You’ll sit at the heart of the Commercial function, translating complex data into actionable insight that drives improvements in cost, operational performance and customer outcomes.
You’ll also play a key role in advancing the use of data, automation and AI to create a more efficient, scalable and market leading Home Claims model.

Requirements

What you’ll need

Demonstrable experience in leading the development of performance insight across Home Claims, ensuring clear visibility of key drivers of cost, leakage, supplier performance and customer outcomes
Using SQL and Snowflake to source, structure and analyse large and complex datasets, ensuring data is accurate, accessible and optimised for analysis
Identifying and quantifying value creation opportunities through deep dives and advanced analytics, supporting Commercial Managers in prioritising and delivering initiatives – and helping to support those initiatives by providing robust analysis and tracking performance
Applying advanced analytical techniques, including AI and predictive modelling, to improve forecasting, triage, reserving and cost control
Partnering across Commercial, Operations, Supplier and Analytics teams to align data, insight and delivery, and through the use of MI enable challenge, optimisation and improved commercial outcomes
Driving continuous improvement in data quality, data structures and reporting automation to enhance efficiencies and reducing manual effort
Strong technical capability including SQL, data platforms (Snowflake) and experience of using data visualisation tools (PowerBI) to present insights clearly and effectively
Proven experience in data analysis within a commercial, operational or claims environment – ideally within Home Claims or insurance
Strong commercial mindset – able to demonstrate linking analysis to tangible business outcomes such as cost reduction, efficiency and customer experience improvement
Strong stakeholder engagement with the ability to influence across a matrix organisation
Genuinely curious – with a real interest in applying AI, automation and new analytical techniques to improve performance.

Benefits

Comp & perks

Flexible working – we champion a flexible hybrid working approach – please speak to your recruiter to discuss in more detail
Competitive bonus scheme - all colleagues are eligible for our annual 4Cs performance bonus
Financial wellbeing – as well as providing you with 4x your salary with our life assurance cover, income protection at no extra cost, and matched pension contributions up to 10%, we are proud to provide you with an award winning package which includes – discounts, cashback, free independent mortgage advice and free access to financial wellbeing support
Mental wellbeing programme – we have the thrive mental health app, our colleague assistance programme available 24/7, our own in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs
25 days annual leave + bank holidays, with the option to buy or sell one of your weeks, access to our health care cash back plans, dental plans, discounted health assessments, Cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more...

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Hard Skills & Tools

SQLSnowflakedata analysispredictive modellingadvanced analyticsdata visualisationreporting automationdata quality improvementcost controlforecasting

Soft Skills

stakeholder engagementinfluencecuriositycommercial mindsetcommunicationcollaborationproblem-solvinganalytical thinkingadaptabilityleadership