Operations Delivery Executive – Home Claims

Hastings Direct

Operations Delivery Executive for Home Claims at Hastings Direct. Supporting the implementation of change projects for a busy claims team in a hybrid work environment.

Posted 6/18/2026full-timeLeicester • 🇬🇧 United KingdomMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Supporting our Delivery Managers to implement a portfolio of change projects, helping a busy Home Claims team to translate great ideas into credible plans that benefit customers, colleagues and our company
Building a supportive group of stakeholders to draw on for each change, working creatively to solve challenges – all in partnership with frontline colleagues, specialists and the wider Claims/Hastings teams
Supporting a whole systems thinking approach that ensures each change considers processes across the customer journey and that the change is implemented well with lasting results
Ensuring processes within each change have been documented and controls are in place to reduce the risk of error, ensuring key performance reporting enables the project benefits to be tracked accurately
Supporting the delivery of robust plans to implement each change, ensuring each project has clear outcomes, clear timelines and can be embedded into and alongside a busy Claims Operation
Coordinating changes across several areas including IT systems, processes and customer communications, as well as supporting the budget process for each project

Requirements

What you’ll need

Good knowledge of working with change in a regulated environment such as insurance or financial services (and any claims/home claims experience is advantageous!) and in a matrix organisation
Strong proven experience of supporting and delivering multiple projects successfully, including changes across various operational areas such as IT and processes
Genuine drive, motivation and passion for making things better for colleagues and customers, as well as the company

Benefits

Comp & perks

Flexible working – we champion a flexible hybrid working approach – please speak to your recruiter to discuss in more detail
Competitive bonus scheme - all colleagues are eligible for our annual 4Cs performance bonus
Financial wellbeing – as well as providing you with 4x your salary with our life assurance cover, income protection at no extra cost, and matched pension contributions up to 10%, we are proud to provide you with an award-winning package which includes – discounts, cashback, free independent mortgage advice and free access to financial wellbeing support
Mental wellbeing programme – we have the thrive mental health app, our colleague assistance programme available 24/7, our own in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs
25 days annual leave + bank holidays, with the option to buy or sell one of your weeks, access to our health care cash back plans, dental plans, discounted health assessments, Cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more ….

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

project managementchange managementprocess documentationperformance reportingbudget management

Soft Skills

stakeholder engagementcreative problem solvingcollaborationmotivationdrive