Senior Lead – Home Auditor

Hastings Direct

Lead and develop a team of Home Claims Auditors in a dynamic insurance environment. Drive operational success and ensure compliance with business objectives across auditing processes.

Posted 5/14/2026full-timeLeicester • 🇬🇧 United KingdomSeniorWebsite

About the role

Key responsibilities & impact

This role combines both operational leadership and technical claims audit experience
You’ll lead, motivate and develop a team of Home Claims Auditors, ensuring the delivery of a robust and effective Audit function against business objectives
The role will also include completion of audits, operationally and externally, to enable Hastings to have assurance on the level of performance across Home Claims.

Requirements

What you’ll need

Strong audit experience, ideally within the external supplier space, in a regulated environment such as insurance or financial services
Proven leadership experience – able to showcase strong coaching skills and team development
Strong analytical skills and problem solving skills – able to interpret MI to identify areas of risk and opportunity and showcase how to ‘fix’ the issues with a proactive approach
Knowledge of home/household claims in an insurance setting is advantageous

Benefits

Comp & perks

Flexible working – we champion a flexible hybrid working approach – please speak to your recruiter to discuss in more detail
Competitive bonus scheme - all colleagues are eligible for our annual 4Cs performance bonus
Physical wellbeing – as a Band 4 colleague, Hastings pay for you to receive private medical Insurance (also known as PMI). This gives you flexibility and convenience to see a specialist or consultant and allows you to decide when and where you will be seen
Financial wellbeing – as well as providing you with 4x your salary with our life assurance cover, income protection at no extra cost, and matched pension contributions up to 10%, we are proud to provide you with an award winning package which includes – discounts, cashback, free independent mortgage advice and free access to financial wellbeing support
Mental wellbeing programme – we have the thrive mental health app, our colleague assistance programme available 24/7, our own in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs
27 days annual leave + bank holidays, with the option to buy or sell one of your weeks, access to our health care cash back plans, dental plans, discounted health assessments, Cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more ….

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Hard Skills & Tools

audit experienceclaims auditanalytical skillsproblem solvingMI interpretation

Soft Skills

leadershipcoaching skillsteam developmentmotivation