Claims Auditor – Household

Hastings Direct

Claims Auditor managing audits for Household Claims at Hastings Direct. Ensuring compliance and promoting fair customer outcomes while identifying financial risks through audits.

Posted 5/13/2026full-timeLeicester • 🇬🇧 United KingdomMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Work with stakeholders to deliver effective audits and reporting with a strong focus on the delivery of robust, risk based audits across Household Claims.
Ensure customer outcomes are fair, CiVC responsibilities are aligned and good outcomes are achieved, that regulatory and claims best practice procedures are adhered to – as well as managing leakage and other financial risk.
Developing a complete understanding of internal claims processes, new initiatives, best practices and the impact of inefficient processes on customer service, leakage and fraud.
Deliver balanced, accurate and evidenced feedback to leadership and teams, highlighting strengths and areas of development, and providing solutions where appropriate, ensuring feedback is acted upon.
Identifying areas for indemnity savings and taking appropriate steps to deliver the financial benefits in line with personal and business objectives.
Managing root cause analysis for all complaints, including FOS and recommending improvements that support the goal of reducing justified complaints, increasing renewal retention and complying with FCA regulatory requirements.
Reviewing the quality of work undertaken by yourself and colleagues to ensure audit objectives have been met and that the data provided is of high integrity.

Requirements

What you’ll need

Must have strong audit experience in a regulated environment (such as insurance, financial services, energy etc.)
Strong analytical skills with the ability to interpret MI and identify areas of risk and opportunity
Confident communicating and providing feedback to stakeholders and teams at all levels
Specific household/home/motor audit experience is beneficial but not essential for this role

Benefits

Comp & perks

Flexible working – we champion a flexible hybrid working approach – please speak to your recruiter to discuss in more detail
Competitive bonus scheme - all colleagues are eligible for our annual 4Cs performance bonus
Financial wellbeing – as well as providing you with 4x your salary with our life assurance cover, income protection at no extra cost, and matched pension contributions up to 10%, we are proud to provide you with an award winning package which includes – discounts, cashback, free independent mortgage advice and free access to financial wellbeing support
Mental wellbeing programme – we have the thrive mental health app, our colleague assistance programme available 24/7, our own in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs
25 days annual leave + bank holidays, with the option to buy or sell one of your weeks, access to our health care cash back plans, dental plans, discounted health assessments, Cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more …

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Hard Skills & Tools

audit experiencerisk analysisroot cause analysisdata integrityfinancial risk managementregulatory complianceclaims best practicesanalytical skillscustomer service improvementindemnity savings

Soft Skills

communicationstakeholder engagementfeedback deliveryproblem-solvingteam collaborationleadershipcritical thinkingadaptabilityattention to detailinterpersonal skills