Transformation Manager – Fraud

Hastings Direct

Transformation Manager in Fraud leading cross functional teams for complex transformation initiatives at Hastings Direct. Driving strategic change and embedding lasting improvements across the organization.

Posted 5/2/2026full-timeLeicester • 🇬🇧 United KingdomMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

As our Transformation Manager in Fraud, you’ll be a strategic change leader, driving end to end transformation that delivers real impact faster, smarter and sustainably.
Combining commercial acumen, digital and technical fluency, journey design and agile delivery, you’ll lead cross functional teams, turning strategy into action and embedding lasting change across Hastings Direct.
Leading cross functional delivery teams to deliver complex transformation initiatives end to end from concept, technical delivery and operational adoption
Leading on journey design (systems, tools, processes in service of the business strategic objectives and safeguarding customer and regulatory outcomes)
Driving delivery discipline through effective planning, governance, issue resolution and progress tracking, keeping outcomes, timelines and quality on track
Championing a test-and-learn culture, taking proportionate risks and refining solutions based on insight, performance and customer feedback
Leveraging digital and technology tools and platforms (e.g. workflow automation, data analytics, core systems, digital journeys) to enable scalable and efficient transformation
Defining and shaping business requirements and success measures in partnership with Operational, Commercial and Supplier teams

Requirements

What you’ll need

Proven experience in delivering operational transformation, process improvements or change initiatives within insurance (financial services or similarly regulated environments also considered)
Proven experience in scoping and delivering large technology enabled/digital and commercial programmes of work end to end, influencing senior stakeholders
Background in portfolio shaping including prioritisation, sequencing and linking strategic big bets to actionable delivery plans
Demonstrable experience in building and presenting business cases independently with clear benefits and ROI modelling
Experience in leading and delivering multiple types of transformation plans aligned to strategic priorities

Benefits

Comp & perks

Flexible working – we champion a flexible hybrid working approach – please speak to your recruiter to discuss in more detail
Competitive bonus scheme - all colleagues are eligible for our annual 4Cs performance bonus
Physical wellbeing – as a Band 4 colleague, Hastings pay for you to receive private medical Insurance (also known as PMI). This gives you flexibility and convenience to see a specialist or consultant and allows you to decide when and where you will be seen
Financial wellbeing – as well as providing you with 4x your salary with our life assurance cover, income protection at no extra cost, and matched pension contributions up to 10%, we are proud to provide you with an award winning package which includes – discounts, cashback, free independent mortgage advice and free access to financial wellbeing support
Mental wellbeing programme – we have the thrive mental health app, our colleague assistance programme available 24/7, our own in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs
27 days annual leave + bank holidays, with the option to buy or sell one of your weeks, access to our health care cash back plans, dental plans, discounted health assessments, Cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more …

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Hard Skills & Tools

operational transformationprocess improvementschange initiativestechnology enabled programmesdigital programmescommercial programmesbusiness case developmentROI modellingjourney designagile delivery

Soft Skills

strategic change leadershipcommercial acumeninfluencing senior stakeholderseffective planninggovernanceissue resolutionprogress trackingchampioning test-and-learn culturebuilding cross functional teamspresenting business cases