AI Research Operations Lead

Harvey

Research Operations Lead managing and building systems for AI studies and user insights in legal services. Collaborate across teams to enhance research efficiency and quality in product development.

Posted 6/23/2026full-timeSan Francisco • California • 🇺🇸 United StatesSenior💰 $120,900 - $181,300 per yearWebsite

About the role

Key responsibilities & impact

Design and implement end-to-end operational systems for research workflows — from intake and participant recruitment to insight synthesis.
Own participant recruitment and panel management; build and maintain relationships with users, prospects, and legal professionals
Set up, evaluate, and manage the research repository and tech stack, with a focus on AI-powered tooling: automated synthesis, AI repository and intake systems, and systematizing self-serve and rolling research to improves team velocity and institutional memory.
Develop templates, intake processes, and educational documentation to help the team run studies faster and more consistently.
Build scalable processes for budget and resource allocation, capacity planning, and project tracking.
Define success metrics and reporting frameworks that give leadership visibility into team health, output quality, research velocity, and coverage gaps
Identify where AI reduces friction in the research workflow — from recruitment to readout, and implement or build those improvements.
Provide guidance, review and help coordinate rolling research schedules: Qualitative user interviews, usability tests, concept tests, often on tight timelines.
Support repository of findings into clear, actionable reports for cross-functional team discovery and use.

Requirements

What you’ll need

5+ years in operations, program management, or a similar role supporting design, research, or product teams in a technology environment
Demonstrated ability to build processes and systems from scratch in fast-moving, ambiguous environments
Experience early establishment of Research operations at a fast-growing company
Strong ability to navigate complexity with legal, procurement and EPD + GTM teams for process development
Strong cross-functional communicator with a track record of partnering effectively with creative, technical, and business stakeholders
Deep familiarity with research operations, design operations, or how design and UXR teams function at scale
Bias toward ownership: you take initiative, drive projects to completion, and maintain high standards without constant direction
Proficiency in project management and collaboration tools (Notion, Dovetail, etc.) with a systems-thinking approach

Benefits

Comp & perks

Comprehensive health, dental and vision coverage
Retirement benefits (401k match up to 4%)
Flexible PTO

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

process developmentsystem implementationresearch operationsproject managementcapacity planningbudget allocationsuccess metrics definitionAI-powered toolingautomated synthesisqualitative user interviews

Soft Skills

cross-functional communicationinitiativeproblem-solvingrelationship buildingteam collaborationadaptabilityorganizational skillsleadershipattention to detailstakeholder management