AI Automation Engineer, Customer Education

Harvey

AI Automation Engineer at Harvey, focusing on technical infrastructure for legal professionals' education. Building and maintaining AI-powered educational systems for customer engagement and content delivery.

Posted 6/23/2026full-timeNew York City • New York • 🇺🇸 United StatesMid-LevelSenior💰 $123,600 - $185,400 per yearWebsite

Tech Stack

Tools & technologies

JavaScriptReact

About the role

Key responsibilities & impact

Build and maintain AI agents using LLM APIs (Anthropic Claude, OpenAI) to automate content creation, review, and publishing workflows across Harvey Academy and the help center.
Own and optimize the learning technology stack, including Skilljar and Sanity CMS integrations, ensuring reliability, extensibility, and seamless content publishing.
Identify and eliminate bottlenecks in content operations by building automation where it doesn't exist yet.
Partner with Product, User Operations, and GTM to identify opportunities for systems improvement and AI-driven innovation across the customer education ecosystem.
Use technical expertise to explore implementation of interactive learning components based on instructional design direction from team members.

Requirements

What you’ll need

5+ years of experience in software engineering or automation engineering, with demonstrated experience designing and building API integrations
Proficiency with modern web technologies (HTML, CSS, JavaScript, and React or similar)
Hands-on experience building AI agents, LLM-powered workflows, including prompt engineering and API integrations with platforms like Anthropic Claude or OpenAI
Track record of supporting production systems end-to-end, ideally including LMS platforms, CMS tools, or similar content delivery infrastructure
Strong ability to operate autonomously, translating business needs into well-architected technical solutions with minimal oversight
Excellent communication skills with the ability to collaborate closely with non-technical teammates and explain technical tradeoffs clearly
Comfort working in documentation-heavy or content-ops environments

Benefits

Comp & perks

Comprehensive health, dental and vision coverage
Retirement benefits (401k match up to 4%)
Flexible PTO

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

API integrationsHTMLCSSJavaScriptReactAI agentsLLM-powered workflowsprompt engineeringautomation engineeringsoftware engineering

Soft Skills

autonomycommunicationcollaborationproblem-solvingtechnical translation