IT Operations Analyst

Harvey

IT Operations Analyst managing hands-on IT support and onboarding processes for employees at AI company. Delivering seamless tech support while optimizing SaaS platforms and addressing tech issues.

Posted 6/19/2026full-timeNew York City • New York • 🇺🇸 United StatesMid-LevelSenior💰 $109,100 - $163,700 per yearWebsite

Tech Stack

Tools & technologies

JamfMacOSPython

About the role

Key responsibilities & impact

Create a great employee experience through hands-on IT support for employees in our New York City office.
Support onboarding and offboarding processes to ensure new hires are productive from day one and departures are handled cleanly and securely.
Provide white-glove IT support to employees across all levels, triaging requests via Slack, ticketing systems, and in-person interactions with a focus on speed and empathy.
Administer and optimize core SaaS platforms including Google Workspace, Okta, Slack, Zoom, and MDM solutions (Jamf/InTune) to ensure secure and reliable access.
Assist with meeting room tech and corporate events to ensure smooth hybrid meetings and high-quality A/V experiences.
Troubleshoot employee problems with applications, laptops, access, peripherals, printers, video conferencing, and networking issues.
Maintain IT asset inventory and coordinate hardware repairs, upgrades, and procurement.
Identify and resolve systemic issues through root cause analysis, escalating patterns to improve reliability across the technology stack.
Collaborate with the IT team on automation, documentation, and process improvements.

Requirements

What you’ll need

3+ years of experience in IT support experience in a fast-paced startup or tech environment.
Strong proficiency with identity and access management platforms (Okta preferred), Google Workspace administration, and macOS device management.
Experience with Google Workspace, Okta (SSO/MFA), Slack, and other SaaS tools.
Hands-on scripting or automation experience (e.g., Python, Bash, Okta Workflows) that goes beyond basic helpdesk troubleshooting.
Excellent communication and customer service skills with the ability to support senior leaders and cross-functional stakeholders with patience and clarity.
A proactive, employee-first mindset—you notice problems before they're reported and take initiative to fix them.
Comfort working in a high-growth, ambiguous environment where priorities shift and resourcefulness is essential.

Benefits

Comp & perks

Comprehensive health, dental and vision coverage
Retirement benefits (401k match up to 4%)
Flexible PTO

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

IT supportGoogle Workspace administrationidentity and access managementmacOS device managementscriptingautomationroot cause analysistroubleshootingticketing systemsA/V support

Soft Skills

communicationcustomer serviceempathyproactive mindsetresourcefulnesspatienceclaritycollaborationinitiativeproblem-solving