Mid-Market Customer Success Manager

Harvey

Customer Success Manager at Harvey leading integration and adoption of AI solutions within client workflows. Engaging with clients to maximize technology value.

Posted 6/16/2026full-timeChicago • Illinois • 🇺🇸 United StatesMid-LevelSenior💰 $125,000 - $145,000 per yearWebsite

About the role

Key responsibilities & impact

Lead the integration of Harvey into client workflows, ensuring seamless adoption
Evangelize the power of LLMs as you meet with and enable end users
Serve as the primary contact for 40+ mid-market clients
Drive scalability in the way we operate through documentation and designing playbooks
Utilize adoption rates, benchmarks, etc. to drive strategies ensuring client satisfaction
Encourage user and stakeholder engagement, transforming them into Harvey advocates
Use analytics and feedback to maintain customer satisfaction
Relay client insights back to our internal teams

Requirements

What you’ll need

Experienced professionals from legal firms or SaaS organizations
Individuals with excellent communication and strategic planning skills
Results driven candidates who are able to ruthlessly prioritize competing tasks and demanding customers seamlessly
Team players described as empathetic, committed, structured, motivated, and collaborative with a team-first mentality
Experience with Salesforce and Catalyst, are preferred, but not required.

Benefits

Comp & perks

Comprehensive health, dental and vision coverage
Retirement benefits (401k match up to 4%)
Flexible PTO

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

communicationstrategic planningresults drivenprioritizationempathycommitmentstructuremotivationcollaborationteam-first mentality